ONTAP Discussions

Unable to take backup of WFA , also failing while trying to download logs




I am trying to take backup of WFA in which I have written lots of customised workflow.

But I am facing issue of "Unable to complete your action, please try again or contact your system administrator."


Also, facing the same issue while trying to download the logs after workflow execution.



Hi Kailas,


What version of WFA are you using? Are you using an account that is assigned the admin role? The is a known issue with older WFA versions where downloading exports fails. The workaround is to browse to the download directory. IE


EG: "C:\Program Files\NetApp\WFA\jboss\standalone\deployments\download.war"

Worst case you could install WFA on another server and import the exported workflow .dar files. Do you have a support case open? If so whats the case number? Regardless if you have created custom workflows i would expect that the backup and restore features of WFA are supported.



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I am using WFA version : with admin role.

I created support case no: # 2007638793 .


FYI , it was working fine earlier , since last one month we are facing issue.

As per my understanding "backup.sql" is used for backup. Is there any workaround to get it.







I see what you mean, i've replicated the issue in my lab using WFA 4.1 GA. The problem is that if you attempt to create a backup using the REST API:




Or if you use wfa.cmd or backup.ps1 it results in a HTTP 404 error.


PS C:\> cd '.\Program Files\NetApp\WFA\bin'
PS C:\Program Files\NetApp\WFA\bin> .\Backup.ps1 -User backup -Password ************ -Path C:\Temp\backup.zip
Exception calling "GetResponse" with "0" argument(s): "The remote server returned an error: (404) Not Found."

The backup is actually created, the issue is actually downloading the backup.

The workaround is to browse to "<%wfa_install%>jboss\standalone\deployments\download.war" and copy the file:


C:\Program Files\NetApp\WFA\bin>cd /d "C:\Program Files\NetApp\WFA\jboss\standalone\deployments\download.war"
C:\Program Files\NetApp\WFA\jboss\standalone\deployments\download.war>dir /b *.zip

You should be able to restore the .zip file to another WFA server (IE install WFA on another server, version 4.1 or 4.2) and restore the .zip file.


Note: you will need to set the wfa key on the new WFA installation (from the old WFA server) BEFORE you restore the backup


Hope that helps



If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.