error message Shelf bay 65535 failed

[chinchillaking]

Hello,

Customer OnTap 9.7 reveiw disk page display "error message Shelf bay 65535 failed", check with KB https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1286604 but found in version 9.6, 9.6P3, 9.6P4 and Status Fixed, may we know 9.7 have same problem?

"10.0" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.1" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.2" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.3" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.4" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.5" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.6" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.7" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.8" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.9" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.10 :" NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"10.11 :" NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.0" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.1" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.2" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.3" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.4" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.5" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.6" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.7" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.8" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.9" : NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.10 :" NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"11.11 :" NETAPP X380_HLBRE10TA07 NA01 9324.2GB 520B/sect
"12.0" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.1" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.2" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.3" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.4" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.5" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.6" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.7" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.8" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.9" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.10 :" NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"12.11 :" NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.0" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.1" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.2" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.3" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.4" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"13.5" : NETAPP X380_STATE10TA07 NA00 9324.2GB 520B/sect
"Shelf" 0:00 DS224-12 Firmware rev. IOM12E A: IOM12E B: 201
"Shelf" 10:00 DS212-12 Firmware rev. IOM12 A: IOM12 B: 250
"Shelf" 11:00 DS212-12 Firmware rev. IOM12 A: IOM12 B: 250
"Shelf" 12:00 DS212-12 Firmware rev. IOM12 A: IOM12 B: 250
"Shelf" 13:00 DS212-12 Firmware rev. IOM12 A: IOM12 B: 250

Best regards,

Chung

[pedro_rocha]

It seems to be the same problem. But only NetApp support to confirm this to you.

You should open a case and probably they will investigate it and if so update the BURT info.

[darb0505 · Accepted solution]

@chinchillaking,

After looking at Bug 1286604, I see that it has been fixed on 9.7P1.

Here is a link to download 9.7P1 and it list all the bugs that are fixed on that P release.

Feel free to open a NetApp support case if you still have questions or concerns regarding Bug 1286604

Thanks

Brad