license key for AFF8080EX controller replacement

[jchen2022]

I have AFF8080EX with the original license key.

Several years ago, we replaced the controller due to hardware issue.

After replaced it, the license was good. (at that time the version is Ontap 9.5P1)

We now rebuild it and I add the original license key on it.

However, the license key shows it for the original controller serial number.

How can I resolve this issue?

The current version is Ontap 9.7P10

[SpindleNinja]

Are you still under support?   But yeah, you need to use the new keys for the system. 

[jchen2022]

not under netapp support but under third party support - CoreBTS

[SpindleNinja]

When the controller was replaced,  was it under NetApp Support and one of our tech did it in the field?  or did the  3rd party?  

[jchen2022]

I checked it . It was from third party support.

[SpindleNinja · Accepted solution]

Have you checked to see if they can provide it?   or it would be in email somewhere? 

Here's 2 KBs you can also check through - 

https://kb.netapp.com/Advice_and_Troubleshooting/Flash_Storage/AFF_Series/Post_Motherboard_Replacement_Process_to_update_Licensing_on_a_AFF_FAS_system

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_access_ONTAP_Software_Entitlements_and_related_License_Keys_usi...

[jchen2022]

I got it from 3rd party. Thanks. So I wondering if I can retrieve license from the NetApp before I rebuild it if the system is out of support or not under NetApp support.