one collect connection error

[xdimambro]

Hello team,

I try to connect to the ontap cluster or my vcenter with one collect but i receive the following message : "Device is offline or not reachable"

Even both are reachable from web interface and cli so credentials are good.

Can you help me ?

Thanks.

David

[hmoubara]

Hello,

Please review the requirements in the installation guide and verify it is all met:

https://mysupport.netapp.com/api/tools-service/toolsbinary/activeiq-onecollect/download/Active_IQ_OneCollect_1.9_Installation_and_Setup_Guide.pdf

Thanks