ONTAP Discussions

one collect connection error

xdimambro

Hello team,

I try to connect to the ontap cluster or my vcenter with one collect but i receive the following message : "Device is offline or not reachable"

Even both are reachable from web interface and cli so credentials are good.

Can you help me ?

Thanks.

David

1 REPLY 1

hmoubara

Hello,

 

Please review the requirements in the installation guide and verify it is all met:

 

https://mysupport.netapp.com/api/tools-service/toolsbinary/activeiq-onecollect/download/Active_IQ_OneCollect_1.9_Installation_and_Setup_Guide.pdf

 

Thanks 

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