system manager no alert

[chinchillaking]

Hello,

we check FAS panel amber  and sysconfig display Flash Cache NVMe failed, EMS autosupport history display callhome.

Why System Manager did not have error or alert?

[Ontapforrum · Accepted solution]

Not sure how ems event maps to system manager dashboard, but a good practice is to have AIQM (Unified Manager) in place to receive/report the EMS ontap errors. It is a free tool and it can centrally report events/errors for all your NetApp filers. You could check the event severity filter type in system manager (screenshot attached).

Anyway, I guess as the "ASUP" was triggered, NetApp would have arranged a part replacement by now. If not reach out to NetApp support.

Kbs:
https://kb.netapp.com/Advice_and_Troubleshooting/Flash_Storage/AFF_Series/Flash_Cache_NVMe_Offline_-_AutoSupport_Message
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Systems/FAS_Systems/Flash_Cache_NVMe_Offline_on_FW_version_NA03
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/Active_IQ_Unified_Manager/How_to_configure_and_receive_alerts_from_ONT...