ONTAP Discussions

system manager no alert

chinchillaking
526 Views

Hello,

 

we check FAS panel amber  and sysconfig display Flash Cache NVMe failed, EMS autosupport history display callhome.

 

Why System Manager did not have error or alert?

 

chinchillaking_1-1671766165455.png

 

chinchillaking_0-1671766040979.png

chinchillaking_2-1671766570955.png

 

1 ACCEPTED SOLUTION

Ontapforrum
485 Views

Not sure how ems event maps to system manager dashboard, but a good practice is to have AIQM (Unified Manager) in place to receive/report the EMS ontap errors. It is a free tool and it can centrally report events/errors for all your NetApp filers. You could check the event severity filter type in system manager (screenshot attached).

 

Anyway, I guess as the "ASUP" was triggered, NetApp would have arranged a part replacement by now. If not reach out to NetApp support.

 

 

Kbs:
https://kb.netapp.com/Advice_and_Troubleshooting/Flash_Storage/AFF_Series/Flash_Cache_NVMe_Offline_-_AutoSupport_Message
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Systems/FAS_Systems/Flash_Cache_NVMe_Offline_on_FW_version_NA03
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/Active_IQ_Unified_Manager/How_to_configure_and_receive_alerts_from_ONT...

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Ontapforrum
486 Views

Not sure how ems event maps to system manager dashboard, but a good practice is to have AIQM (Unified Manager) in place to receive/report the EMS ontap errors. It is a free tool and it can centrally report events/errors for all your NetApp filers. You could check the event severity filter type in system manager (screenshot attached).

 

Anyway, I guess as the "ASUP" was triggered, NetApp would have arranged a part replacement by now. If not reach out to NetApp support.

 

 

Kbs:
https://kb.netapp.com/Advice_and_Troubleshooting/Flash_Storage/AFF_Series/Flash_Cache_NVMe_Offline_-_AutoSupport_Message
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Systems/FAS_Systems/Flash_Cache_NVMe_Offline_on_FW_version_NA03
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/Active_IQ_Unified_Manager/How_to_configure_and_receive_alerts_from_ONT...

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