About "X315A-R6" error

[BKSS]

Nice to meet you, I have a question here because an error has occurred in the following equipment and I can not solve it myself.

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Equipment used ：FAS2240 , DS4246

Error HDD：X315A-R6

 ONTAP 8.1

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1, When the above HDD is installed in DS4246 and booted, the following error occurs

Is displayed, and when I use "sysconfig -v", it says "Failed".

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[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:84C57BEB: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:851579A7: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:84C02223: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:85283337: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while openingadd host 1

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*> sysconfig -v

ID Vendor Model FW Size
01.0 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.1 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.2 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.3 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)

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Also, I usually use "X477A-R6" etc., and in that case, such an error does not occur.

Please help me.

[Ontapforrum · Accepted solution]

Looks like the given drive part-number (X/SP-315A-R6/X315_SMEGA04TA07/4TB/NA02) has higher failure rate compared to other drive models

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/987876
987876 - Slightly higher failure rate on some drive models due to firmware bugs (workaround-none)

https://mysupport.netapp.com/site/downloads/firmware/disk-drive-firmware
(Firmware seems up-to-date-na02)

You mentioned 8.1 (That's end of all support)

Some pointers:
1) Please check out the hardware matrix for this drive here and supported OS:
https://hwu.netapp.com/Drives/Index?Source=NSS&PartNo=X315A-R6

2) Ensure DQP is installed
Disk Qualification Package (DQP)
https://library.netapp.com/ecmdocs/ECMP1196912/html/GUID-0989805D-91CF-4930-BBA9-03241EC490CB.html

3) Try to unfail the failed drives using the following command:
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_unfail_a_disk

4) If unfailing the disks does not help, reseat all the failed drives.

5) If none works, then unfortunately you will need to replace those faulty drives.