FAS node is reachable but not able to ping gateway

sed_streaming · ‎2017-01-25

Hi all,

we have a FA2520 with ONTAP 9.1RC2.

The port e0M on node 2 is reachable and answers to ping.

However if from a shell we type

ping -node node02 -destination 192.168.100.1 (gateway address)

the node can't reach it. It can't ping any host.

other node has no issue.

Naveenpusuluru · ‎2017-01-25

Hi @sed_streaming

Can you please ping me the below commands outputs.

net int show

route show

node run -node nodename -command ifconfig -a

sed_streaming · ‎2017-01-25

Here are commands result.

encoder-storage::> net int show
(network interface show)
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster
encoder-storage-01_clus1
up/up 169.254.214.203/16 enc01 e0d true
encoder-storage-01_clus2
up/up 169.254.223.169/16 enc01 e0f true
encoder-storage-02_clus1
up/up 169.254.249.116/16 enc02 e0d true
encoder-storage-02_clus2
up/up 169.254.92.76/16 enc02 e0f true
aspera_svm1
aspera_svm1_nfs_lif1
up/up 192.168.213.240/24 enc01 e0c true
aspera_svm1_nfs_lif2
up/up 192.168.213.251/24 enc01 e0e true
encoder-storage
cluster_mgmt up/up 192.168.213.235/24 enc01 e0M true
enc01_mgmt up/up 192.168.213.236/24 enc01 e0M true
enc02_mgmt up/up 192.168.213.237/24 enc02 e0M true
encoder_svm
encoder_svm_cifs_lif1
up/up 192.168.213.221/24 enc02 e0c true
encoder_svm_nfs_lif1
up/up 192.168.213.222/24 enc02 e0e true
11 entries were displayed.

encoder-storage::> route show
Vserver Destination Gateway Metric
------------------- --------------- --------------- ------
aspera_svm1
0.0.0.0/0 192.168.213.1 20
encoder-storage
0.0.0.0/0 192.168.213.1 20
encoder_svm
0.0.0.0/0 192.168.213.1 20
3 entries were displayed.

encoder-storage::> node run -node enc02 -command ifconfig -a
e0a: flags=0x170c866<BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500
ether 00:a0:98:8b:52:12 (auto-unknown-down) flowcontrol full
e0b: flags=0x170c866<BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500
ether 00:a0:98:8b:52:13 (auto-unknown-down) flowcontrol full
e0c: flags=0x1f0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,LRO> mtu 1500
inet 192.168.213.221 netmask 0xffffff00 broadcast 192.168.213.255 noddns DATA
ether 00:a0:98:8b:52:18 (auto-1000t-fd-up) flowcontrol none
e0d: flags=0x1f0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,LRO,CLUSTER_PORT> mtu 9000
inet 169.254.249.116 netmask 0xffff0000 broadcast 169.254.255.255 noddns CLUSTER
ether 00:a0:98:8b:52:19 (auto-10g_t-fd-up) flowcontrol none
e0e: flags=0x1f0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,LRO> mtu 1500
inet 192.168.213.222 netmask 0xffffff00 broadcast 192.168.213.255 noddns DATA
ether 00:a0:98:8b:52:1a (auto-1000t-fd-up) flowcontrol none
e0f: flags=0x1f0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,LRO,CLUSTER_PORT> mtu 9000
inet 169.254.92.76 netmask 0xffff0000 broadcast 169.254.255.255 noddns CLUSTER
ether 00:a0:98:8b:52:1b (auto-10g_t-fd-up) flowcontrol full
e0M: flags=0x1b0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,MGMT_PORT> mtu 1500
inet 192.168.213.237 netmask 0xffffff00 broadcast 192.168.213.255 noddns NODE MGMT
ether 00:a0:98:8b:52:14 (auto-1000t-fd-up) flowcontrol none
e0P: flags=0x1b0c867<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,ACP_PORT> mtu 1500 PRIVATE
inet 192.168.1.131 netmask 0xfffffc00 broadcast 192.168.3.255 noddns
ether 00:a0:98:8b:52:15 (auto-1000t-fd-up) flowcontrol full
lo: flags=0x1b08049<UP,LOOPBACK,RUNNING,MULTICAST,TCPCKSUM> mtu 9188
inet 127.0.0.1 netmask 0xff000000 broadcast 127.0.0.1
losk: flags=0x40a000c9<UP,LOOPBACK,RUNNING> mtu 9188
inet 127.0.20.1 netmask 0xff000000 broadcast 127.0.20.1

Naveenpusuluru · ‎2017-01-25

Hi @sed_streaming

Try to add route between those two networks like below and try again.

route add -vserver EDCNETAPPCL01 -destination 192.168.100.1/24 -gateway 192.168.213.1 -metric 20

sed_streaming · ‎2017-01-25

Hi Naveenpusuluru,

sorry for the disguide but the gateway is 192.168.213.1 so the node already have it. 192.168.100.1 was a mistype

Naveenpusuluru · ‎2017-01-25

Hi @sed_streaming

May i know the reason why you want to ping other ip gateways

sed_streaming · ‎2017-01-25

Hi,

maybe I'm not explayned well.

It can't ping any address. So it can retrieve software updates from ftp.

Is like the managemente interface can't communicate with outside world.

Naveenpusuluru · ‎2017-01-25

You can't do it. If you want to ping netapp node to outside of network you need to create route for that.

sed_streaming · ‎2017-01-26

But I can from node 1. not from node 2.

On system manager I have this error under events tab: csm.sessionFailed: Cluster interconnect session (req=enc01:dblade, rsp=enc01:dblade, uniquifier=110546fba4dbdacf) failed with record state ACTIVE and error CSM_CONNABORTED.

I think is related to the fact that node 2 can't reach node 1.