Not found new replaced disk in command "disk show -v"

[Taiki]

In Net app fas 2040, bay 9 disk was found broken as belows and replaced into new one which not shown in "disk show -v".

Broken disks

RAID Disk       Device          HA  SHELF BAY CHAN Pool Type  RPM  Used (MB/blks)    Phys (MB/blks)
---------       ------          ------------- ---- ---- ---- ----- --------------    --------------
failed          0c.00.9         0c    0   9   SA:B   -  SATA  7200 847555/1735794176 847884/1736466816

Below is after replaced, bay 9 is not shown...

JPTKY102*> disk show -v
  DISK       OWNER                  POOL   SERIAL NUMBER
------------ -------------          -----  -------------
0c.00.1      JPTKY102  (142222203)   Pool0  WD-WCAW30485556
0c.00.2      JPTKY102  (142222203)   Pool0  WD-WCAW30535000
0c.00.11     JPTKY102  (142222203)   Pool0  WD-WCAW30485887
0c.00.6      JPTKY102  (142222203)   Pool0  WD-WCAW30481983
0c.00.0      JPTKY102  (142222203)   Pool0  WD-WCAW30560764
0c.00.4      JPTKY102  (142222203)   Pool0  WD-WCAW30480514
0c.00.5      JPTKY102  (142222203)   Pool0  WD-WCAW30481294
0c.00.3      JPTKY102  (142222203)   Pool0  WD-WCAW30493122
0c.00.8      JPTKY102  (142222203)   Pool0  WD-WCAW30487468
0c.00.7      JPTKY102  (142222203)   Pool0  WD-WCAW30541634
0c.00.10     JPTKY102  (142222203)   Pool0  WD-WCAW30538268

Upper LED of bay 9 in front pannel is lighting but any other disks is flashing.

Power is normally supplied I guess.

New disk specs is same as old one. Just hdd disk vendor is different.

•Size: 1TB
•Interface: SATA
•Connector: SATA
•RPM: 7.2k
•Form Factor: 3.5"

Is there step to show new replaced disk on CLI or new disk has some problem?

Thanks.

[NAYABSK]

Hi Taiki, 

Is the disk listed as new disk ? Use the command below to check the new disk 

disk show -n 

Once the disk is visible from the above command use command disk assign to provide ownership to the disk

disk assign 0c.00.9 JPTKY102

If it doesn't work i will suggest to reseat the disk remove and insert it again and see ?

Thanks,

Nayab

[Taiki]

Hi Nayab,

It's still invisible from the command and same result after reseat disk.

JPTKY102*> disk show -n
disk show: No disks match option -n.

I thought disk cover or receiver aside netapp might be broken but  broken one visible as broken from disk show -v command.

Problem with disk itself ? Could you pls let me know if any other ways.

[NAYABSK]

OKiee, I dont think its a problem with disk shelf itself but how about suspecting the HDD firmware and Disk Shelf firmware compatibility ?? ( Although Netapp delivers correct HDD ).

Can check it from the HARDWARE UNIVERSE comparing you DS firmware against DISK Firmware

http://mysupport.netapp.com/NOW/download/tools/diskfw/  

Check it using sysconfig -a command 

Also check if DQP ( Disk Qualification Packages ) are up to date ? 

Thx ,

Nayab

[Taiki]

Introduced URL can't open because Unauthorized Access. Is there any other way to check firmware compatibility.

I typed sysconfig -a as result followed and bay 9 is visible in disks list.

00.9 : ATA      ST1000DM003-1ESS CC45 847.5GB 512B/sect (Found in scan)

sysconfig -a
        NetApp Release 7.3.4P4: Fri Nov 19 14:20:42 PST 2010
        System ID: 0142222203 (JPTKY102)
        System Serial Number: 850000047623 (JPTKY102)
        System Rev: B0
        System Storage Configuration: Single Path
        System ACP Connectivity: NA
        slot 0: System Board 1665 MHz (System Board XVII A4)
                Model Name:         FAS2040
                Part Number:        110-00133
                Revision:           A4
                Serial Number:      8004475
                BIOS version:       6.0
                Processors:         2
                Processor ID:       0x6ec
                Microcode Version:  0x55
                Memory Size:        4096 MB
                NVMEM Size:         256 MB of Main Memory Used
                CMOS RAM Status:    OK
                Controller:         B
        slot 0: Private BGE 10/100 Ethernet Controller
                e0P MAC Address:    00:a0:98:2a:16:ba (auto-unknown-cfg_down)
                Device Type:        BCM5721
                        memory mapped I/O base 0xd9a00000, size 0x10000
        slot 0: Dual 10/100/1000 Ethernet Controller G20
                e0a MAC Address:    00:a0:98:2a:16:bf (auto-1000t-fd-up)
                e0b MAC Address:    00:a0:98:2a:16:be (auto-1000t-fd-up)
                e0c MAC Address:    00:a0:98:2a:16:bd (auto-1000t-fd-up)
                e0d MAC Address:    00:a0:98:2a:16:bc (auto-1000t-fd-up)
                Device Type:        Rev 6
                        memory mapped I/O base 0xd9640000, size 0x20000
                        memory mapped I/O base 0xd9660000, size 0x20000
                        I/O base 0x0000cfc0, size 0x20
                        memory mapped I/O base 0xd9600000, size 0x20000
                        memory mapped I/O base 0xd9620000, size 0x20000
                        I/O base 0x0000cfe0, size 0x20
                        memory mapped I/O base 0xd9440000, size 0x20000
                        memory mapped I/O base 0xd9460000, size 0x20000
                        I/O base 0x0000dfc0, size 0x20
                        memory mapped I/O base 0xd9400000, size 0x20000
                        memory mapped I/O base 0xd9420000, size 0x20000
                        I/O base 0x0000dfe0, size 0x20
                        I/O base 0x0000ffe0, size 0x20
                        memory mapped I/O base 0xd8000000, size 0x1000
                        memory mapped I/O base 0xd9000000, size 0x100000
                        prefetchable memory base 0xdb800000, size 0x800000
        slot 0: FC Host Adapter 0a (QLogic 2432 rev. 2, L-port, <OFFLINE (hard)>)
                Firmware rev:      4.5.2
                Host Loop Id:      0
                FC Node Name:      5:00a:098000:293e63
                SFF Vendor:
                SFF Part Number:
                SFF Serial Number:
                SFF Capabilities:
                Link Data Rate:    1 Gbit
                        I/O base 0x0000ee00, size 0x100
                        memory mapped I/O base 0xd9200000, size 0x4000
        slot 0: FC Host Adapter 0b (QLogic 2432 rev. 2, L-port, <OFFLINE (hard)>)
                Firmware rev:      4.5.2
                Host Loop Id:      0
                FC Node Name:      5:00a:098100:293e63
                SFF Vendor:
                SFF Part Number:
                SFF Serial Number:
                SFF Capabilities:
                Link Data Rate:    1 Gbit
                        I/O base 0x0000ef00, size 0x100
                        memory mapped I/O base 0xd9204000, size 0x4000
        slot 0: SAS Host Adapter 0c (LSI Logic 1068E rev. B3, SAS, <UP>)
                Firmware rev:      1.26.03.00
                Base WWN:          5:00a098:0002834:48
                Phy State:         [0] Enabled, 3.0 Gb/s
                                   [1] Enabled, 3.0 Gb/s
                                   [2] Enabled, 3.0 Gb/s
                                   [3] Enabled, 3.0 Gb/s
                00.0 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30560764)
                00.1 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30485556)
                00.2 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30535000)
                00.3 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30493122)
                00.4 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30480514)
                00.5 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30481294)
                00.6 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30481983)
                00.7 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30541634)
                00.8 : NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30487468)
                00.9 : ATA      ST1000DM003-1ESS CC45 847.5GB 512B/sect (Found in scan)
                00.10: NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30538268)
                00.11: NETAPP   X298_WVULC01TSSS NA00 847.5GB 512B/sect (WD-WCAW30485887)
                Shelf   0: ESAS  Firmware rev. SAS A: -- SAS B: 05
        slot 0: SAS Host Adapter 0d (LSI Logic 1068E rev. B3, SAS, <OFFLINE (hard)>)
                Firmware rev:      1.26.03.00
                Base WWN:          5:00a098:0002834:4c
                Phy State:         [4] Enabled, Rate unknown
                                   [5] Enabled, Rate unknown
                                   [6] Enabled, Rate unknown
                                   [7] Enabled, Rate unknown
                QSFP Vendor:        not available
                QSFP Part Number:   not available
                QSFP Type:          not available
                QSFP Serial Number: not available
                        I/O base 0x0000bf00, size 0x100
                        memory mapped I/O base 0xd9810000, size 0x4000
                        memory mapped I/O base 0xd9800000, size 0x10000
        slot 0: ATA/IDE Adapter 0e (0x000001f0)
                0e.0                 STEC     NACF1GM1U-B11 01/17/07 977MB 512B/sect (STI1MN1210358141231)
                        I/O base 0x0000ffc0, size 0x8
                        I/O base 0x0000ffb8, size 0x4
                        I/O base 0x0000ffc8, size 0x8
                        I/O base 0x0000ffbc, size 0x4
                        I/O base 0x0000ffd0, size 0x10
                        memory mapped I/O base 0xd8001000, size 0x400
        Baseboard Management Controller:
                Firmware Version:   1.3
                IPMI version:       2.0
                DHCP:               off
                BMC MAC address:    00:a0:98:2a:16:bb
                IP address:         206.245.95.219
                IP mask:            255.255.255.192
                Gateway IP address: 206.245.95.254
                BMC ARP interval:   10 seconds
                BMC has (1) user:   naroot
                ASUP enabled:       on
                ASUP mailhost:      0.0.0.0
                ASUP from:          storage_master@warnermusic.co.jp
                ASUP recipients:    autosupport@netapp.com
                Uptime:             212 Days, 19:04:12

Many Thanks,