Yes, the vendor is IBM Spectrum Protect backup and archive Linux client software 8.1.13. we got trace file for them to review for a backup error. The ONTAPI is 1.17 with ONTAP 9.7P15, IBM support said we should have ONTAPI 1.21 or newer.
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The Filer <netapp-home05-systems02> is at ONTAP version <9.7.0> and ONTAPI version <1.170>.SNAPDIFF File Access Protocol: <TRUE>.
The trace seems that this filer has the ontapi version 1.17 while the snapdiff feature requires at least 1.21.
Could you check your filer ontapi version and if you can upgrade to 1.21 or later?
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That's the reason that we are trying to know which ONTAP version has ONTAPI 1.21 or newer.