The transition to NetApp MS Azure AD B2C is complete. If you missed the pre-registration, you will be invited to reigister at next log in.
Please note that access to your NetApp data may take up to 1 hour.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

VMware Solutions Discussions

Unable to add controller in VSC 2.0.1

andrew_andy316

I have a FAS2020 with one controller and I installed VSC 2.0.1 on my vCenter VM and during installation I added the storage controller and it was discovered successfully. However when I am in vSphere and go to NetApp and then Provision and Cloning and try to add the controller I get an error stating  Cannot Add new storage controller: "Connection Timeout". I have network connectivity from the vCenter VM so I am not sure what the problem is. Any ideas?

3 REPLIES 3

costea

Could you open a case with NetApp Global Support?  We can look at the logs and help diagnose the problem.

andrew_andy316

They were unfortunately unable to provide support they wanted me to contact another branch of support and they were unable to provide me with the contact information.

I don't understand what's happening because I was able to add the storage controller in the rapid cloning utlity but not under provisioning and cloning from the virtual storage console. How can it timeout in one plugin but not in the other, it makes no sense. Any thoughts anyone?

hernan

Hello Andrew, I am having the same problem you had previously. Were you able to fix it?

Thank you

Hernan

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public