OTV 10.4 Issue with SAN SVM

[Alvar1nn1]

Hello,

I just moved from OTV 9.14 to 10.4 and the NFS SVM and datastores are correctly displayed and available, but the SAN SVM only shows LIFs and local tiers, no details about the LUNs or datastores.

Checking the logs I see:

{"stream":"stdout","file":"/app/datastore-service/service/datastore.go:3433","jobId":"3252","level":"error","message":"No LUN found for datastore : ONTAPSSD_DS1","timestamp":"2025-10-30T05:00:0910Z","traceId":null,"vcguid":"df8852a7-3420-486e-bd32-c42ac150941b","x-correlation-id":"c1b6f1a2-339c-45b6-ba13-3bffd60994cc","k8s_pod_name":"ntv-datastore-svc-f875f7d84-f7m4q","k8s_namespace_name":"ntv-system","k8s_pod_id":"ecc0b867-5c64-4128-b5ca-c2baf32f19e2","k8s_host":"vmtools10","k8s_container_name":"datastore-svc"}
{"stream":"stdout","file":"/app/datastore-service/service/datastore.go:3246","jobId":"3252","level":"error","message":"DiscoverTraditionalVMFSDatastore :: Error while getting DS Lun LUN not found for Datastore: ONTAPSSD_DS1 ","timestamp":"2025-10-30T05:00:0910Z","traceId":null,"vcguid":"df8852a7-3420-486e-bd32-c42ac150941b","x-correlation-id":"c1b6f1a2-339c-45b6-ba13-3bffd60994cc","k8s_pod_name":"ntv-datastore-svc-f875f7d84-f7m4q","k8s_namespace_name":"ntv-system","k8s_pod_id":"ecc0b867-5c64-4128-b5ca-c2baf32f19e2","k8s_host":"vmtools10","k8s_container_name":"datastore-svc"}
{"stream":"stdout","file":"/app/datastore-service/service/datastore.go:2931","jobId":"3252","level":"error","message":"Error during discovery of traditional VMFS DS : ONTAPSSD_DS1LUN not found for Datastore: ONTAPSSD_DS1","timestamp":"2025-10-30T05:00:0910Z","traceId":null,"vcguid":"df8852a7-3420-486e-bd32-c42ac150941b","x-correlation-id":"c1b6f1a2-339c-45b6-ba13-3bffd60994cc","k8s_pod_name":"ntv-datastore-svc-f875f7d84-f7m4q","k8s_namespace_name":"ntv-system","k8s_pod_id":"ecc0b867-5c64-4128-b5ca-c2baf32f19e2","k8s_host":"vmtools10","k8s_container_name":"datastore-svc"}
I'm adding the array with the Admin account so this is not about permissions, it just don't see the LUN in the Datastore.
What do you recommend? What am I doing wrong?

Thanks!!

[ChanceBingen · Accepted solution]

Since you added the cluster-level admin account to the vCenter plugin, you should have everything you need to manage it. Assuming the vCenter user has the ability to see HBAs and storage devices.

Unless your ONTAP system is a MetoCluster, I can't think of anything else off the top of my head that might be related.

You may need to open a support case to get deeper log analysis.