dragon26z wrote: Yes it shouldn't but it does... no case has been opened yet In the ApplianceWatch Log there i can see that it is trying to authenticate but as i said this happens in my network and not in the Customer Network where the filer is. On the Filer itself there is no authentication attempt cuz AppWatch doesnt use the Gateway system ApplianceWatch Log there i can see that it is trying to authenticate -  Does this mean you're getting authentication errors? On the Filer itself there is no authentication attempt cuz AppWatch doesnt use the Gateway system - You should see authentication logs regardless of AppWatch using the gateway SCOM node as it still needs to authenticate.  As a test to see if its authentication issues, you can try to add the account used in SCOM to the local administrators group on the storage array. Minimum requirements for user credentials: User must be in the SCOM administrators group for SCOM and in the local administrators group on the storage. If user is in the domain admin group and filer is in same domain then nothing else is required. ... View more

Hi Mark, I believe this is the the target port of the storage array. ... View more

What protocol are you using?  HTTP or HTTPS?   It looks more like a connectivity issue rather then authentication.  Check to see if you can access filerview from the same box Http & Https, if yes then the ports are ok. Try removing the storage array from the discovered inventory Close SCOM once you remove everything and use the /ClearCache flag. Open the Operations console by using the /ClearCache switch. For example, run the following command at a command prompt: microsoft.mom.ui.console.exe /clearcache Now restart the entire process of adding the storage array.  Here is a link to the AppWatch BPG that has a quick start section that should help. ApplianceWatch PRO 2.1.1 Best Practice Guide ... View more

You'll need SNMP, HTTP or HTTPS open on the firewall. SNMP is for discovery of the storage arrays via SCOM's discovery wizard HTTP or HTTPS for AppWatch discovery and monitoring. If the controllers are using AD authentication then you'll also need those ports open otherwise you'll need to add local users. ... View more

Appwatch shouldn't crash the software. Please open a GSC support ticket if you haven't done so already as we'll need to collect the logs. To see if its even trying to authenticate with the storage node, check out the messages log via filerview or rdfile the logs.   If its trying to authentice, appwatch will produce logs. If you don't see anything there, take a look at the Microsoft Event Logs -  one called Operations Manager and ApplianceWatch logs. ... View more

Hi Pete, Officially we haven't tested in multi-node gateway environments and currently only support installs on the Root Management Server.  With that said, I've seen it in other customers sites similar to your config and working with no issues. If you haven't done so already, you may want to open a ticket with NGS to get the case logged in case it is a product feature problem. When you SNMP discover the arrays, does the ontap version and other info get populated in the details view of the controllers? Are you getting an error when adding the storage credentials?  Not able to add? ... View more

This is handled by another group within NetApp and will get them to comment and assist you with your request. ... View more

Thanks for chiming in Satish.  Will this be supported in the near future? ... View more

This is something that has come up recently and will see if we have tested or can get it into the next QA. ... View more

Hi Donald, Also please confirm the steps in my post above. If you've changed the passwords since installation, you may need to recheck and reenter the passwords in SCOM. Go to the action account and reenter the credentials. Run manual discovery of AppWatch from discovered inventory. ... View more

Hi Donald, I apologize for not getting back to you sooner.  I've got Scott working on our next concall to work on this issue.  It may be a setting within SCOM that needs to be flipped and will see if dev/qa has any comments on this. Thanks, Alla ... View more

Thanks for the info Vineeth! ... View more

Hi Masaru, IMT shows 6.2 and needs to be updated.  I don't see any reason why 6.3 wouldn't work as well but can't confirm. Will see if we can get somebody to chime in here. ... View more

SnapDrive has not been tested with NPIV and will see if QA/DEV has any plans for this in the next release or in the future. ... View more

Thanks for chiming in Keith. I think these are the burts you might be referring to. http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=325345 http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=364605 ... View more

Do you have a support ticket open for this issue?   Please open a case so they can start requesting logs and have the issue documented. If you can msg or email me the case #  I can get our Snanpdrive dev/qa team to take a look at this issue. ... View more

Unfortunately https isn't supported due to a vfiler limitation.  There has been some discussions about adding ssl support internally but not sure about the details of this as this is a storage core function.  Without the SSL I'm afraid there won't be any encryption options available. There is a feature of vfiler tunneling which I read about but having difficulty finding more info about this but don't think this will work in this case for Snapdrive. ... View more

The NetApp Communities (here) are also a great source of many experts both internal and external to NetApp.  If you run into any problems, open a case with support to have the info documented and post a question here to see if others are having similar problems or have any resolutions. ... View more

Katao-san, Yes , MSFC is supported and CSV is supported from SDW6.2 ... View more

Glad to hear that it worked for you and thanks for your honesty!!  ... View more

Hi Radek, Archana was able to confirm that its working in the lab, please see comments below. Thanks Archana for the quick response!! ... View more

Hi Radek, I'm confirming with Dev/Qa to see if anybody else is having any issues.  Will post a response once I get it. ... View more

If you're not getting anything in the AppWatch logs then its not working.  Check the SNMP settings on the filer and on your SCOM host.  Here's a snippet from the AppWatch BPG which will be released soon. For OnTap versions below 7.3,  only SNMP version V1 will be supported..   For OnTap version 7.3 and above -  SNMP V3 and SNMP V2C will be supported.  Using SNMP Version V1 will discover all filers in the environment.  1.1       BEST PRACTICES FOR APPLIANCEWATCH PRO QUICK START Configuring SCOM and SCVMM to work correctly with ApplianceWatch PRO involves several steps. The following list shows a list of general steps required for getting ApplianceWatch PRO to function properly. For more specific details, please refer to the ApplianceWatch PRO 2.1.1 Installation and Administration Guide. ApplianceWatch PRO Quick Start Guide:[d1] 1.     SCOM Installation a.     Review the SCOM Installation Guide for requirements. http://technet.microsoft.com/en-us/library/bb309428.aspx b.     SCOM Reporting – SCOM Reporting Module installation required. c.     SCVMM – SCVMM installation with SCOM integration, and enabling PRO Tips. d.     Determine that all installation requirements have been fulfilled and confirm proper functionality prior to proceeding with ApplianceWatch PRO installation. Refer to the Microsoft documentation for SCOM, SCVMM, or Reporting for more details:  http://www.microsoft.com/systemcenter/en/us/default.aspx 2.     ApplianceWatch PRO Installation – Download from the NetApp Support site (formerly NOW ™ ) a.     Install ApplianceWatch PRO.                                   i.     Run ApplianceWatch PRO executable on SCOM server. b.     Import the ApplianceWatch PRO Management Packs into SCOM.                                   i.    Open SCOM, Administration, right-click on Management Packs, select Import Management Packs. c.     Discover Network Devices.                                   i.    Open SCOM, Administration, Click “Discovery wizard,” and discover Network Devices.                                  ii.    Determine that SNMP is set up appropriately on the Windows server running SCOM and on NetApp storage prior to running Network Device Discovery. d.     Add NetApp Storage Controller.                                   i.    After Network Device Discovery is complete, go to Monitoring, Discovered Inventory (determine that Discovered Inventory scope is set to Management Server), select “Data ONTAP: Add Controller.” e.     Add NetApp Storage Credentials.                                   i.    Select “Data ONTAP: Manage Controller Credentials” (determine that user credentials have appropriate roles and capabilities assigned; see Section 2.4 for minimum roles and capabilities). f.      Enable Discovery.                                   i.    Go to Authoring, Management Pack Objects, Rules, Filter & Look For: “Data ONTAP: Discovery Rule” under Management Server (not Data ONTAP Management server). Enable Data ONTAP Discovery Rule, Data ONTAP PRO Discovery Rule, and Data ONTAP MetroCluster Discovery Rule if the respective management packs are installed and configured.                                  ii.    Right-click Rule, select Overrides, Override the Rule, for all objects of class: Management Server, select Override for “Enabled,” and set Override Value to “True.” Follow the best practice for overrides in Section 2.7 and save all ApplianceWatch PRO overrides to a new management pack. g.     PRO Environments.                                   i.    Install ApplianceWatch PRO Agent on all Hyper-V hosts managed by SCVMM and if monitoring is required by ApplianceWatch PRO. h.      Enable PRO Tips.                                   i.    From SCVMM, Administration, General, PRO Settings, check Enable PRO Tips.                                  ii.    Enable PRO Tips for the appropriate host group(s): From SCVMM, hosts, select host group, properties, PRO, check Enable PRO on this Host Group. ... View more