Question about support for upgrade on A220 (ONTAP 9.6)

[DES1]

Hello everyone.

A customer want to upgrade a AFF A220 machine from ONTAP 9.6 to 9.15. The specific machine have a active SSP warrantee, from the  Support Site on the tab Systems-> Software Version Support i see that the 9.6ver is under the End of Self-Service Support. So my question is, if we start the upgrade process and that process failed any reason. We will be able to open a support request for the specific machine for this problem? I already read the upgrade process, i will provide screenshots.

  

Thanks.

Best Regards,

SG

[andris · Accepted solution]

Please refer to:

https://kb.netapp.com/Support/General_Support/What_is_in_the_scope_of_NetApp_Technical_Support

My installed version is End of Support, but my contract is still active, can I get support?