Active IQ Unified Manager Discussions

Balance - perceived disk utilization displays no data available

SIGEPSPAM
2,982 Views

I'm using Balance v4.1.1.1 and I'm looking at my various servers and am finding that the Storage statistic called "Perceived disk utilization (%)" displays "No data available" for all servers -- both physical and virtual.

It doesn't matter if I'm looking at the server's "Summary" or "Storage" tabs -- both areas display "No data available".

This is weird because according to the v4.0.0.2 Release Notes (https://communities.netapp.com/servlet/JiveServlet/previewBody/16258-102-1-30447/)

it says, "Improved Server Summaries: The Server Summary pages now provide an enhanced summary of overall server performance, including a new chart that summarizes perceived disk utilization for the server.The pages feature the Performance Index as a main focus."

I don't see an area to enable/disable this field. Any help/411 would be great. thanks...

4 REPLIES 4

moechnig
2,982 Views

Peter, seeing the lack of response here it might be best to open a case. 

Sorry I can't offer a good fix. 

SIGEPSPAM
2,982 Views

James -- you beat me to it -- but yesterday I upgraded Balance from 4.1.1.13 to 4.1.1.2R1 to see if any of those bug fixes would do the trick.

I let it run overnight, checked it this morning and was just about to update this forum entry. Still an issue.

I guess I will open a technical support ticket to see what the issue is.

thanks!

morrisj
2,982 Views

Peter - Was support able to help you? I am having the same problem and was about to open a case.

SIGEPSPAM
2,982 Views

Jason -- I did indeed open a support case with NetApp. They've had be upload screenshots and diagnostics logs. This was only a few days ago though. I'll be sure to post any results in the forums though.

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