I can't install OnCommand Insight

[JMALMAGRO]

Hi to all

I'm trying to install SanScreen Server on a Windows 2008 R2 server.

The problem is finishing the installation: the sanscreen server service doesn't start.

I've been searching for error messages on the logs, and I get this one:

"start.jboss:

Checking for listener at localhost:1099" About 100 messages like this

And then, timeout. Failed to start jboss

Anyone with this problem too?¿

Thanks

[JMALMAGRO]

I already deactivated UAC, and same result

[ostiguy]

Hey Jose,

You probably have some other process that has grabbed tcp 1099 and has something listening on it, stopping OCI's Jboss from starting cleanly

Before you install OCI,run a cmd prompt as administrator

netstat -ab > c:\ports.txt

Once you are back at the cmd prompt with a blinking cursor:

notepad c:\ports.txt

Search for 1099 - you should be able to find what .exe is listening on 1099.

If you'd like, you can email me the ports.txt file at ostiguy at netapp dot com

[JMALMAGRO]

Hi ostiguy

I haven't any .exe listening on 1009

Maybe a problem with spanish language on the Windows 2008?

[ostiguy]

1099 not 1009?

Lets try this - install OCI. I imagine when it fails, you get a popup box - do not click anything.

Instead, navigate to ..\SANscreen\jboss\server\onaro\log

Zip up that folder of logs, and email it to me

[JMALMAGRO]

1099 sorry

Ok, I'll do it. Let me 5 minutes...

Thanks!!!

[JMALMAGRO]

Hi ostiguy

The process is finishing, and the jboss log folder is empty.... I'll wait until it ends, but it seems that is not going to generate any file

But in start.server log of bin folder, I can see the checking for listener message.

[JMALMAGRO]

I get the popup, but the folder remains empty

[ostiguy]

Zip up..\sanscreen\bin\log

and send it over please

[francoi1]

Just in case - what are your server characteristics especially memory-wise and what installer are you using, server only or the "all-in-one" with both the server and the DWH? I've seen a scarcity of RAM leading to similar behaviour.

[ostiguy · Accepted solution]

Jose had 1GB of ram allocated to his VM.

Java doesn't like it when the minimum heap size is set to 512MB (fixed in our installer), and maximum is set to 270MB (our installer uses an algorithm against the detected memory to set this value)

OCI servers should have 4GB min for demo purposes, 8GB functional min for discovery of non-lab environments

[JMALMAGRO]

Like Ostiguy says, I didn't remember to check the VM memory....

My big mistake.

I'm just configuring and testing it

Thanks Ostiguy!