OCUM 7.2 to 9.4 upgrade fails

[Reshma]

OCUM 7.2 to 9.4 upgrade fails stating.

Error: The Wizard was interrupted before On command Unified Manager could be completely installed.

Noticed this error under event viewer: InnoDB: Table mysql/innodb_index_stats has length mismatch in the column name table_name. Please run mysql_upgradeFor more information, see Help and Support Center at http://www.mysql.com.

Can somebody help with the resolution, as it's EOS ,can't raise a NetApp ticket.

[paul_stejskal]

If you're trying to get to a supported version you can open a case to get help.

[Reshma]

I am trying to upgrade it to 9.8 but upgrade path is 7.2-->9.4-->9.6-->9.8

Netapp is saying till I am not upgrading to 9.8 they won't support

[paul_stejskal]

I'm with Support. What is your case number? I'll look into it to ensure it gets proper handling.

[RossC · Accepted solution]

Agreed, there is a mis-understanding here with Support. If you're trying to get to a supported version and hitting issues during upgrade process, then Support should be able to point you in the right direction to get things moving along! 

One thing note, @Reshma there is this KB Article that may be relevant to your issue - https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/OnCommand_Suite/Unified_Manager_-_MySQL_log_spamming%2C_big_error_log_... 

Do take backups prior to any major changes. 😀

[Reshma]

Thank you Ross. 

Found many KB articles it's a Mysql Bug ,I ran yesterday Mysql_upgrade

after completing checks the output was upgraded successfully.

I am going to try ocum upgrade now again.

[Reshma]

Hi Paul

Thank you for response

Here are my case numbers   2009114629, 2009124540

[Reshma]

Upgraded successfully to 9.4 ..

Thanks guys