Active IQ Unified Manager Discussions

OCUM 7.2 to 9.4 upgrade fails

Reshma
1,498 Views

OCUM 7.2 to 9.4 upgrade fails stating.

 

Error: The Wizard was interrupted before On command Unified Manager could be completely installed.

 

Noticed this error under event viewer: InnoDB: Table mysql/innodb_index_stats has length mismatch in the column name table_name. Please run mysql_upgradeFor more information, see Help and Support Center at http://www.mysql.com.

 

Can somebody help with the resolution, as it's EOS ,can't raise a NetApp ticket.

 

 

1 ACCEPTED SOLUTION

RossC
1,412 Views

Agreed, there is a mis-understanding here with Support. If you're trying to get to a supported version and hitting issues during upgrade process, then Support should be able to point you in the right direction to get things moving along! 

 

One thing note, @Reshma there is this KB Article that may be relevant to your issue - https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/OnCommand_Suite/Unified_Manager_-_MySQL_log_spamming%2C_big_error_log_... 

 

Do take backups prior to any major changes. 😀

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7 REPLIES 7

paul_stejskal
1,449 Views

If you're trying to get to a supported version you can open a case to get help.

Reshma
1,438 Views

I am trying to upgrade it to 9.8 but upgrade path is 7.2-->9.4-->9.6-->9.8

Netapp is saying till I am not upgrading to 9.8 they won't support

paul_stejskal
1,438 Views
I'm with Support. What is your case number? I'll look into it to ensure it gets proper handling.

RossC
1,413 Views

Agreed, there is a mis-understanding here with Support. If you're trying to get to a supported version and hitting issues during upgrade process, then Support should be able to point you in the right direction to get things moving along! 

 

One thing note, @Reshma there is this KB Article that may be relevant to your issue - https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/OnCommand_Suite/Unified_Manager_-_MySQL_log_spamming%2C_big_error_log_... 

 

Do take backups prior to any major changes. 😀

Reshma
1,395 Views

Thank you Ross. 

Found many KB articles it's a Mysql Bug ,I ran yesterday Mysql_upgrade

after completing checks the output was upgraded successfully.

I am going to try ocum upgrade now again.

 

Reshma
1,395 Views

Hi Paul

Thank you for response

Here are my case numbers   2009114629, 2009124540

 

 

Reshma
1,345 Views

Upgraded successfully to 9.4 ..

Thanks guys

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