I have had the command operations manager server up and running for several months and i just noticed my event log is full of authentication errors for vmware. I have one connection setup for vmware and it appears to be reporting the storage correctly but I have errors on the filers syslog and the oncommand servers event logs.
Oncommand Event message:
1011876584 [Storage Refresh] ERROR com.netapp.smvi.zapi.ZAPIExecutorFactory - Unexpected error during refresh of storage system "XXX.XXX.XXX.XXX": ZEPHYR-10004: ZAPI call "system-get-version" to "XXX.XXX.XXX.XXX" threw exception: Authorization failed
com.netapp.common.zapi.ZAPIRunnerException: ZEPHYR-10004: ZAPI call "system-get-version" to "XXX.XXX.XXX.XXX" threw exception: Authorization failed at com.netapp.common.zapi.AbstractZAPIExecutor.execute(AbstractZAPIExecutor.java:82) at com.netapp.common.zapi.ZAPIRunner.run(ZAPIRunner.java:58) at com.netapp.common.zapi.ZAPIRunnerWrapper.run(ZAPIRunnerWrapper.java:54) at com.netapp.smvi.zapi.StorageTarget.validate(StorageTarget.java:104) at com.netapp.smvi.zapi.StorageTarget.refresh(StorageTarget.java:167) at com.netapp.smvi.zapi.ZAPIExecutorFactory$RefreshThread.doRefresh(ZAPIExecutorFactory.java:422) at com.netapp.smvi.zapi.ZAPIExecutorFactory$RefreshThread.run(ZAPIExecutorFactory.java:380)Caused by: netapp.manage.NaAuthenticationException: Authorization failed at netapp.manage.NaServer.invokeHTTP(NaServer.java:791) at netapp.manage.NaServer.invokeElem(NaServer.java:543) at com.netapp.common.zapi.AbstractZAPIExecutor.execute(AbstractZAPIExecutor.java:52) ...
On the Filer:
HTTP XML Authentication failed from 172.25.37.xxx.
I have looked all thru the operations manager and i cant seem to figure out where to put the crentials. I honestly would like to drop the connection all together to vmware but cant seem to figure that out either.
If we need to confirm the login credentials for vcenter, try "https://vcenterIP/mob" and use the same username and password that is configured or we are trying to use from DFM server if possible.
Once the vcenter credentials are confirmed, then go to "Add/Remove" on the OCHP server and "repair" the ochp installer and put the right credentials for vcenter as well as DFM, please see the screenshot, also make sure to check the box for install logs at the end of the wizard and check for any errors.
While we are at it, please also look at the Microsoft KB "http://support.microsoft.com/kb/2577795", as a best practice we need to make sure we deploy this patch on windows 2008 server if that is what we are using for OCHP/DFM.
On DFM server we will check few things after we re-run the "repair" setup.
1) Open command prompt window and type "dfm hs list"
2) command --> dfm hs diag <HS ID> "We get the HS ID from the list command"
3) We can also change the vcenter "username and password" under "edit host services" window, but i rather correct this setting using the Add/Remove program mention above.
4) To open "edit host service" window, Open up NetApp Oncommand Console --> Administration --> Host services --> Edit host services, Screenshot is given below
Hope this will help correct the credentials or get an idea out of it?
You mention that you have operation manager running for several months and you notice about this errors in the windows events logs, I need some information from your DFM server, can you please provide that information?
What version of operation manager you are using? (command--> dfm version)
Do you use OCHP? (Oncommand Host Package), If Yes, what version of OCHP installed on your server? (command --> dfm hs list <-- Id come from this command is used in the next step)
Do you have NetApp Controller attached to OCHP, If Yes, please send me the output of the following command. (command --> dfm hs controller list <hs Id>)
Host Name DFMSERVERNAME Host Address 10.x.x.x Version 126.96.36.1997 Status up Timezone 1:00(1hour East of UTC)
dfm hs controller list 31978
Id Controller Name Access Protocol Login Status (Host Service) Login Status (Server)
74 filer1 https good good 75 filer2 https good good 76 filer3 https good good 77 filer4 https good good 1107 filer5 https good good 42321 filerA https good good 43752 filerB https good good 55726 filer6 https good good
[Storage Refresh] ERROR com.netapp.smvi.zapi.ZAPIExecutorFactory - Unexpected error during refresh of storage system "192.168.x.x": ZEPHYR-10004: ZAPI call "system-get-version" to "192.168.x.x" threw exception: Connection timed out: connect
The error I'm getting is looking for an old IP address as you can see above.
Thanks for the help.
Message was edited by: Paul Coyne
Made it readable.