Active IQ Unified Manager Discussions

Oncommand Insight failed to launch

peter1965
8,271 Views

Anyone come across the error of Oncommand Insight Failed To Launch error ?

(screen shot attached)

11 REPLIES 11

ostiguy
8,257 Views

Yep

(I have been doing this for 7 years).

What does c:\users\%username%\sanscreen-client.log say? Or, if you are on XP, c:\documents and settings\%username%\sanscreen-client.log

Question - did you recently upgrade OCI? That can require you to clean out your Java cache - Control Panel -> Programs -> Java (you may need to go to 32bit control panel), and on the general page, there is a way to clean out cached applets, etc. Clear everything out, and relaunch the client

peter1965
8,257 Views

Cleared the cahce (log file is a representation of the attempt after I cleared everything in the java cache..) from a  win7 64 bit machine

Behold the log info

013-06-12 16:27:42,207  INFO [javawsApplicationMain] com.onaro.commons.keystore.CertificateDownloader (CertificateDownloader.java:124) - CertificateDownloader - Need to download and install certificate for IP myserver, port 443

2013-06-12 16:27:42,533  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:275) - Opening connection to OnCommand Insight Server

2013-06-12 16:27:42,694  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:314) - Closing server connection

2013-06-12 16:27:42,695  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:275) - Opening connection to OnCommand Insight Server

2013-06-12 16:27:44,969 ERROR [javawsApplicationMain] com.onaro.client.leekui.WindowPlatformRunnable (WindowPlatformRunnable.java:26) - Failed to create Client window:

java.lang.reflect.UndeclaredThrowableException

    at com.sun.proxy.$Proxy6.isLoginWarningEnabled(Unknown Source)

    at com.onaro.sanscreen.client.MainDirector.isLoginWarningEnabled(MainDirector.java:457)

    at com.onaro.sanscreen.client.MainDirector.userAgreeLoginWarningMessage(MainDirector.java:404)

    at com.onaro.sanscreen.client.MainDirector.main(MainDirector.java:309)

    at com.onaro.sanscreen.client.SANscreenClientPlatformRunnable.createWindow(SANscreenClientPlatformRunnable.java:43)

    at com.onaro.client.leekui.WindowPlatformRunnable.doRun(WindowPlatformRunnable.java:24)

    at com.onaro.commons.osgi.AbstractPlatformRunnable$1.call(AbstractPlatformRunnable.java:19)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.commons.osgi.AbstractPlatformRunnable.run(AbstractPlatformRunnable.java:26)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:574)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:195)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

    at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:73)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

    at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:51)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at com.sun.javaws.Launcher.executeApplication(Unknown Source)

    at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

    at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

    at com.sun.javaws.Launcher.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Caused by: java.rmi.RemoteException:

*** Exception occurred on server ***

*** Reason          : Failed to get session: LoginSession

*** Possible cause  : Server Down

*** Troubleshooting : Restart Server

************************************; nested exception is:

    java.lang.RuntimeException: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:352)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler$1.call(SessionsManager.java:466)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invokeImpl(SessionsManager.java:481)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invoke(SessionsManager.java:399)

    at com.onaro.commons.lang.reflect.FilterInvocationHandler.invoke(FilterInvocationHandler.java:22)

    at com.onaro.commons.lang.reflect.NotificationInvocationHandler.invoke(NotificationInvocationHandler.java:68)

    ... 37 more

Caused by: java.lang.RuntimeException: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at com.onaro.commons.lang.OnaroExceptionUtils.throwException(OnaroExceptionUtils.java:78)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:256)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:342)

    ... 43 more

Caused by: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1508)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:824)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:688)

    at javax.naming.InitialContext.lookup(Unknown Source)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory$1.call(SessionsManager.java:517)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory.createSession(SessionsManager.java:525)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:568)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:563)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:62)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:51)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:253)

    ... 44 more

Caused by: org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:271)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.ejb3.proxy.impl.remoting.IsLocalProxyFactoryInterceptor.invoke(IsLocalProxyFactoryInterceptor.java:104)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.aspects.remoting.PojiProxy.invoke(PojiProxy.java:62)

    at com.sun.proxy.$Proxy8.createProxyBusiness(Unknown Source)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.SessionProxyObjectFactory.createProxy(SessionProxyObjectFactory.java:129)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.stateless.StatelessSessionProxyObjectFactory.getProxy(StatelessSessionProxyObjectFactory.java:79)

    at org.jboss.ejb3.proxy.impl.objectfactory.ProxyObjectFactory.getObjectInstance(ProxyObjectFactory.java:161)

    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)

    at org.jnp.interfaces.NamingContext.getObjectInstance(NamingContext.java:1483)

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1500)

    ... 55 more

Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: Certificate signature validation failed

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

    at org.jboss.remoting.transport.http.HTTPClientInvoker$5.run(HTTPClientInvoker.java:1310)

    at java.security.AccessController.doPrivileged(Native Method)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.getOutputStream(HTTPClientInvoker.java:1306)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.useHttpURLConnection(HTTPClientInvoker.java:367)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:253)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.ejb3.proxy.impl.remoting.IsLocalProxyFactoryInterceptor.invoke(IsLocalProxyFactoryInterceptor.java:104)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.aspects.remoting.PojiProxy.invoke(PojiProxy.java:62)

    at com.sun.proxy.$Proxy8.createProxyBusiness(Unknown Source)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.SessionProxyObjectFactory.createProxy(SessionProxyObjectFactory.java:129)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.stateless.StatelessSessionProxyObjectFactory.getProxy(StatelessSessionProxyObjectFactory.java:79)

    at org.jboss.ejb3.proxy.impl.objectfactory.ProxyObjectFactory.getObjectInstance(ProxyObjectFactory.java:161)

    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)

    at org.jnp.interfaces.NamingContext.getObjectInstance(NamingContext.java:1483)

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1500)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:824)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:688)

    at javax.naming.InitialContext.lookup(Unknown Source)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory$1.call(SessionsManager.java:517)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory.createSession(SessionsManager.java:525)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:568)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:563)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:62)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:51)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:253)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:342)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler$1.call(SessionsManager.java:466)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invokeImpl(SessionsManager.java:481)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invoke(SessionsManager.java:399)

    at com.onaro.commons.lang.reflect.FilterInvocationHandler.invoke(FilterInvocationHandler.java:22)

    at com.onaro.commons.lang.reflect.NotificationInvocationHandler.invoke(NotificationInvocationHandler.java:68)

    at com.sun.proxy.$Proxy6.isLoginWarningEnabled(Unknown Source)

    at com.onaro.sanscreen.client.MainDirector.isLoginWarningEnabled(MainDirector.java:457)

    at com.onaro.sanscreen.client.MainDirector.userAgreeLoginWarningMessage(MainDirector.java:404)

    at com.onaro.sanscreen.client.MainDirector.main(MainDirector.java:309)

    at com.onaro.sanscreen.client.SANscreenClientPlatformRunnable.createWindow(SANscreenClientPlatformRunnable.java:43)

    at com.onaro.client.leekui.WindowPlatformRunnable.doRun(WindowPlatformRunnable.java:24)

    at com.onaro.commons.osgi.AbstractPlatformRunnable$1.call(AbstractPlatformRunnable.java:19)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.commons.osgi.AbstractPlatformRunnable.run(AbstractPlatformRunnable.java:26)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:574)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:195)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

    at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:73)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

    at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:51)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at com.sun.javaws.Launcher.executeApplication(Unknown Source)

    at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

    at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

    at com.sun.javaws.Launcher.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:72)

    ... 66 more

Caused by: sun.security.validator.ValidatorException: Certificate signature validation failed

    at sun.security.validator.SimpleValidator.engineValidate(Unknown Source)

    at sun.security.validator.Validator.validate(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

    at org.jboss.remoting.transport.http.HTTPClientInvoker$5.run(HTTPClientInvoker.java:1310)

    at java.security.AccessController.doPrivileged(Native Method)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.getOutputStream(HTTPClientInvoker.java:1306)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.useHttpURLConnection(HTTPClientInvoker.java:367)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:253)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    ... 66 more

Caused by: java.security.SignatureException: Signature does not match.

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    ... 93 more

ostiguy
8,257 Views

In Java settings in the Control Panel -> Network Settings . Is it set to Use Browser Settings?

I am wondering if you are running the client through a web proxy, or something that could be impacting SSL/TLS:

Caused by: java.security.SignatureException: Signature does not match.

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    ... 93 more

That is a digital certificate message I haven't seen before. Are you able to run the client locally on the OCI server?

ERICBLECKE
8,257 Views

I am having the same issue - completely uninstalled java, rebooted, reinstalled, no dice.  Java version 1.6.41 if that helps anything.  crazy part?  Worked fine 2 weeks ago....

Forgot to add, this is launching the client FROM the OCI server (2008 R2) - cannot launch from a Window 7 (64 bit) machine either....

Message was edited by: Eric Blecke

ostiguy
8,257 Views

Hey Eric,

On a 6.4.0 lab machine I just uninstalled 6u38 and installed 6u45 and had no problems launching the client. Could you post your client log, or send it to me via PM?

Thanks

Matt

ERICBLECKE
8,257 Views

Lord knows I wish I could send the logs, but I can't.  I am going to mess with the browser settings in Java, only because we have been having some "odd" issues with IE <whatever version we are on>  We don't have a proxy server, but if I can change the default browser to Firefox, that may be the fix....I will report back shortly....

" Is it set to Use Browser Settings" - this is what keyed me in to my thought pattern ....

ERICBLECKE
8,257 Views

No change.  Bummer.  Will parse the logs and send pertinent information.....will have to be tomorrow though - thanks for your help!

ERICBLECKE
8,257 Views

Making Firefox the default browser did not help.  I was planning to upgrade to 6.4 anyway, but wanted to get a backup done before I did that...current environment is 6.3.3....

ostiguy
8,257 Views

Hey Eric, are you sending OCI ASUP? If yes, PM me the site name in the upper right hand corner, and I can see if we are getting extended logs from y'all, which may offer some ideas.

I'd recommend getting a case open with support, but I may have some cycles later this afternoon to look at your extended logs if we have them

ERICBLECKE
5,512 Views

I wish I could, but I can't send any logs (secure environment).

I am going ahead with a fresh install of 6.4....will let you know how it turns out.

ERICBLECKE
5,512 Views

6.4 works - older version of JAVA (whatever comes with 6.4 install) - Just FYI....

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