Active IQ Unified Manager Discussions

Something wrong with automationstore?

Richard
8,364 Views

I am trying to download the Quota Management Pack for WFA without much of success. Clicking the download link gives a witty "404 - Not Found" and same error is displayed when I click Login at automationstore.netapp.com. Another NetApp site that has been Redesigned Beyond All Usability? 

 

Best regards

Richard

 

36 REPLIES 36

sivakumar_sekar
7,498 Views

@Richard

 

I am looking into this issue. I will update you the details as soon as possible.

 

 

Best Regards,

Shiva

sivakumar_sekar
7,317 Views

@Richard,

 

Please follow the below steps to download the "Quota Management Pack " from automationstore(automationstore.netapp.com) and I am able to download the pack.

 

 

Step1:

 

 

Step1.png

Step2:

 

 

Step2.png

 

Step3

 

step3.png

 

 

Step4

 

step4.png

 

 

If still not able to download, please share the steps which you followed

 

 

Richard
7,282 Views

No matter if i click the green icon on the right or go through Quota Management and click the big Download button....

step1.png

 

...I still end up with a 404:

step2.png

sivakumar_sekar
7,242 Views

Thanks for the details.

We are also using the same browser with same version, issue is not reproducable.

 

please let us know OS version which you are using?

 

 

 

 

Richard
7,238 Views

Windows 8.1

 

Is there any other way you can get the WFA Pack available for download?

 

abhit
7,229 Views

Just try from another browser. It should work.

I just tried and everything seems to be working fine as others have said.

 

You can talk to the netapp account team or netapp customer support to get the pack.

 

Regards

Abhi

Richard
7,225 Views

Firefox 53.0 > https://automationstore.netapp.com > click Login = 404 File Not found
Internet Explorer 11.0 > https://automationstore.netapp.com > click Login = 404 File Not found

Should I try more browsers?

 

abhit
6,585 Views

You are not getting to the single sign on page after clicking on the link.

SSO page should have popped up. Something in your network is blocking it.

Try accessing from your smartphone or some other machine which is not in the same network

and check if your login is working.

 

Regards

Abhi

Richard
6,583 Views

NetApp Support Site, FieldPortal, Hardware Universe, ATP, Synergy and a bunch of other NetApp sites work just fine with single sign on. But when I go to https://automationstore.netapp.com there is a Login button, just as if the credentials are not passed over. And whenever I click it I get a 404. The existence of a web page cannot depend on our internal network infrastructure, can it?

abhit
6,577 Views

Agreed.

We will log a defect for the same and check at our end.

 

Regards
Abhi

Richard
6,553 Views

I appreciate your efforts.

geringer
6,520 Views

I am able to get to the download as well.  Do you have someone else in your organization with a netapp support login.  If they could try, that would help us isolate it from your user id, to your infrastructure, or our code.

 

Mike

Richard
6,506 Views

I got the WFA pack from the local NetApp team and it worked like a charm (except that it is hard coded to only work with ONTAP 8.3...) so there is no need to spend more time on this for now.

cbauernf
5,442 Views

On a possibly related note, I am trying to download the "SVM DR" pack (from the internal network) and cannot get past the captcha.  And I know I typed it right at least once out of the 6-7 times I tried.  Reproduced both with MS Edge and Exploder.

abhit
5,439 Views

We are having an issue in the store.

We are looking into it.

 

Regards

Abhi

ds
6,839 Views

Hi all,

 

Same here but with any pack.

Even the login page gives 404.

netapp404.png

 

It is a real pain to setup the OnCommand stack.

No doc, multiple places to get stuff downloaded, installed and NOT working.

Where are your devops!

 

abhit
6,824 Views

Download of pack issue will be fixed next week.

 

Regards

Abhi

sundarea
7,489 Views

Hi Richard,

 

Please let us know which browser you are using.

We are not hitting this issue.

 

Regards,

Sundar

Richard
7,485 Views

I am using Google Chrome Version 58.0.3029.81

 

...but is a good idea to have a login button that is browser dependent?

 

Trubida
5,591 Views

I'm experiencing the same issues as the other posters.  I started to experience this issue early last week.  I have tried multiple browsers on different computers.  One thing to note, when I try to login it takes me to https://login.netapp.com.  This page looks different than the standard login screen at https://signin.netapp.com.  Also, when I click the forgot password button link on the https://login.netapp.com it gives me an invalid DNS address as it's taking me to it.netapp.com.  Looks like some links need to be updated.

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