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Active IQ Unified Manager Discussions

Unable to log in to FQDN of DFM console

ENDER_UNLV

Hi,

Successfully installed the Unified Manager on RHEL 6.4 and have not been unable to resolve this weird issue.

Logging into just the hostname from my PC works:

http://foo-bar:8080/

But using the full name

http://foo-bar.my.domain.com:8080/

Fails with an Internal Server Error:

==ERROR==

com.netapp.nwf.client.userinterface.error.DefaultErrorDetails

 

==TIME==

2013-07-26 15:19:45,928

 

==MESSAGE==

Internal Server Error: Check if any of the services are temporarily unavailable. Additional information might be available in the server error log.

 

==DETAILS==

No details are available.

 

==CORRECTIVE ACTION==

No suggested corrective action is available.

 

==LOCATION==

Location is not specified.

 

==BROWSER INFO==

App Name: Netscape

App Version: 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

App Codename: Mozilla

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

Platform: Win32

Cookie Enabled: true

Things I've tried so far.

  • Set localHostName option
    • dfm option set localHostName=foo-bar.my.domain.com
  • Modify ServerName in
    • /opt/NTAPdfm/conf/httpd.conf.tmpl
    • Tried hostname, fqdn, localhost, and IPs without success
  • Tried all supported web browsers

Any help would be appreciated!

Thanks.

12 REPLIES 12

adaikkap

Hi Tom,

        What is the version of OCUM that you are running. Can you try accessing the same with IP address instead of FQDN ?

Pls open a support case with netapp against bug 737800

Regards

adai

ENDER_UNLV

Hi Adai,

Running latest version 5.2 of Unified Manager on Red Hat 6.4 x64.

Yes, I can access it via the IP address.

I opened a case and will relay the bug number.

Thanks!

Tom

JTVNETAPP

Just wanted to add a "me too" on hitting this feature.   Can not access the OCUM 5.2 install (upgraded from 5.1) via the FQDN, but can using the IP address.

Adai - I've opened a case referencing the bug you mentioned - I wish bug details would be viewable.   I can send you a message with the case number if you are interested.

-Jeff

adaikkap

Hi Jeff,

     Could you give me the case number ? I will work with internal folks to make sure that we have the bug details and workaround viewable.

Regards

adai

TOMFUIE01

I have another me too. Workaround/fix available?

Thanks,

Tom

adaikkap

Clear your cookies and try....

Regards

adai

WillFulmer

Same issue here and clearing the cookies in the browser worked.

cscott

We recently had this issue, we had to completely clear all cache files including cookies and passwords.  Open the browser, make sure DFM is not the homepage, clear all the cache - files, cookies, and passwords, close the browser, log back in clear everything again, log out, logged back in and it worked.  We believe it is the automated proxy script used here, but are not sure.  This has cleared up more than 5 separate people having the issue.

Not sure why, but clearing the cookies/passwords for just OCUM/DFM site did not work, might help, might not.

- Scott

kryan

Both short name or ip address work in my experience - only FQDN fails.

Kevin

JGPSHNTAP

Hvae you tried to set the port to :80.  One thing I did is do that.

ENDER_UNLV

I made the change to port 80 but it still didn't work. 

Good troubleshooting idea though, Thanks.

Had a discussion with NetApp support.  And we were able to access the FQDN from a browser on the same subnet as the server.

We think it may related to ping requests being blocked.

adaikkap

As part of OCUM 5.2 some security enhancements were done. That may be one of the reason for this issue.

Regards

adai

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