integration between Unified Manager and SNOW

[Andresfelipe]

I need to integrate the unified Manager with ServiceNow so once the alarm appears on OCUM, a ticket will be automatically generated in Service Now. what is the best way to do it? Can anyone provide me information about it? I appreciate any help, thanks

[AlexDawson · Accepted solution]

Hi there!

I've been through this with a couple of customers, and the most effective method we've used is SNMP trap send on OCUM and SNMP trap receive on ServiceNow

• https://docs.netapp.com/ocum-95/index.jsp?topic=%2Fcom.netapp.doc.onc-um-sysconfig%2FGUID-B85C8880-3402-4032-8855-CE88F4588362.html
• https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMSNMPTrapEvent.html

Hope this helps! Please feel free to ask any further questions.