Active IQ Unified Manager Discussions

integration between Unified Manager and SNOW

Andresfelipe
1,832 Views

I need to integrate the unified Manager with ServiceNow so once the alarm appears on OCUM, a ticket will be automatically generated in Service Now. what is the best way to do it? Can anyone provide me information about it? I appreciate any help, thanks

1 ACCEPTED SOLUTION

AlexDawson
1,800 Views

Hi there!

 

I've been through this with a couple of customers, and the most effective method we've used is SNMP trap send on OCUM and SNMP trap receive on ServiceNow

 

Hope this helps! Please feel free to ask any further questions.

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1 REPLY 1

AlexDawson
1,801 Views

Hi there!

 

I've been through this with a couple of customers, and the most effective method we've used is SNMP trap send on OCUM and SNMP trap receive on ServiceNow

 

Hope this helps! Please feel free to ask any further questions.

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