Effective December 3, NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources.
For accounts that did not pre-register (prior to Dec 3), access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

Active IQ Unified Manager Discussions

on-site - cant configure new OCI install - cant add licenses


getting a java error when trying to launch license manager.  Java is installed, user account is local admin.  Need help deciphering jboss gobbledygook

Error is  failed to lookup session LicenseSession



The SANscreen Server service (jboss) may not have come up cleanly.

Anything interesting in the jboss.log and server.log files?


Try these:

1. Check in control panel how many Java path are enabled. Enable only which uses SANscreen java location.

2. Add entry in hosts file, in case you are accessing it from different server.

NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner