Active IQ and AutoSupport Discussions
Active IQ and AutoSupport Discussions
Hi All,
I would like to know the configuration of autosupport when we use the google email for business (mailhost:googlemail.l.google.com). Coz I can ping the mailhost but unable to send the autosupport email.
Please find the options of autosupport.
SSSSSSS> options autosupport
autosupport.cifs.verbose off
autosupport.content complete
autosupport.doit USER_TRIGGERED (TEST)
autosupport.enable on
autosupport.from Postmaster
autosupport.local_collection on
autosupport.mailhost googlemail.l.google.com
autosupport.max_http_size 10485760
autosupport.max_smtp_size 10485760
autosupport.minimal.subject.id hostname
autosupport.nht_data.enable on
autosupport.noteto xxxxx@email.com
autosupport.partner.to
autosupport.payload_format 7z
autosupport.performance_data.doit DONT
autosupport.performance_data.enable on
autosupport.periodic.tx_window 1h
autosupport.retry.count 15
autosupport.retry.interval 4m
autosupport.support.enable on
autosupport.support.proxy
autosupport.support.put_url support.netapp.com/put/AsupPut
autosupport.support.to autosupport@netapp.com
autosupport.support.transport smtp
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup
autosupport.throttle on
autosupport.to xxxxx@email.com
autosupport.validate_digital_certificate on
SSSSSSS>
Thanks and Regards,
Jaffer Ali
your filer should have the authenticate with the googlemail.l.google.com domain, then it will work else change the mailhost name.
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Hi Aswinikumar,
Thanks for your reply. But this email is like a normal gmail which we can buy for our business needs with the domain. So I hope I cannot do authentication with the googlemail.l.google.com domain. Is there anything else I can do to get it fixed.
Thanks and Regards,
Jaffer Ali
For additional information please see http://www.wafl.co.uk/autosupport/
Autosupport SMTP configuration does not work with external SMTP servers that require authentication. There is not an option setting that would store the authentication credentials for the SMTP server.
For the autosupport.support.transport option, you could use HTTP which would send the NetApp support alert out to NetApp support. However, that would only address the Autosupport message being sent to NetApp support and would not address getting the same alert message to you. To setup the e-mail alert for yourself, you'll either need to setup a SMTP server on your network or search the web to see if a SMTP proxy exists that you would install on your network to accept the Autosupport message from the storage controller and then forward it to your gmail SMTP server with the proper authentication.
Ken