I would like to know the configuration of autosupport when we use the google email for business (mailhost:googlemail.l.google.com). Coz I can ping the mailhost but unable to send the autosupport email.
your filer should have the authenticate with the googlemail.l.google.com domain, then it will work else change the mailhost name.
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Thanks for your reply. But this email is like a normal gmail which we can buy for our business needs with the domain. So I hope I cannot do authentication with the googlemail.l.google.com domain. Is there anything else I can do to get it fixed.
Autosupport SMTP configuration does not work with external SMTP servers that require authentication. There is not an option setting that would store the authentication credentials for the SMTP server.
For the autosupport.support.transport option, you could use HTTP which would send the NetApp support alert out to NetApp support. However, that would only address the Autosupport message being sent to NetApp support and would not address getting the same alert message to you. To setup the e-mail alert for yourself, you'll either need to setup a SMTP server on your network or search the web to see if a SMTP proxy exists that you would install on your network to accept the Autosupport message from the storage controller and then forward it to your gmail SMTP server with the proper authentication.