Active IQ and AutoSupport Discussions

Autosupport: how to identify the physical network port transmits Asutosupport

Osvaldo_Alvarez_223
4,561 Views

I have installed a FAS8040 storage system with ONTAP 8.3.P1. For email to exit the facility the customer must enter an Ip address in the smtp server as per security policy. 

Management IP address for each node were provided for entry into smpt server but Autosupport has not worked. 

As a test the cluster and data IP addresses were entered into the smtp server. Autosupport started working.

 

Is there a way to identify the port and IP autosupport is using within the filer? All of the documentation I have seen only discusses the protocol port.

There is mention of management port but as this installation shows it not work as documented.  

1 REPLY 1

SeanHatfield
4,545 Views

On 8.3 it could come from cluster mgmt, node mgmt, or in some cases the SP depending on the circumstances.

 

network route show-lifs will display the route/gateway/lifs on a per-vserver level.  See what possible lifs if could come from by looking at the list for the admin (cluster) vserver.

 

Here is a KB for reference:
https://kb.netapp.com/support/index?page=content&id=3012724&locale=en_US

 

 

 

 

 

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.
Public