NetApp Community Update
This site will enter Read Only mode on July 23 as we prepare to move to a new platform.
You will still be able to view content, but posting and replying will be temporarily disabled.
To learn more, please review the information in this blog post.

Active IQ and AutoSupport Discussions

Destroy Failed Disks - No Return

metuckness
6,505 Views

I just purchased a netapp, had it a couple weeks. When I spoke to the sailes rep and purchased the unit I was supposed to have gotten the option to destroy failed disks since we are a 911 Dispatch center and the data on the drives can possible hold confidential information.

 

I had a drive fail, I replaced it with the one sent over today, but the email and the box says I Have to return the drive. Where can I find out if that destroy clause was indeed included in my purchase? What would it be called in my licenses?

1 ACCEPTED SOLUTION

Sahana
6,466 Views

Hi,

 

Please have your accounts manager check for Nonreturnable Disk or  active Non-Return Policy in your contract.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

View solution in original post

1 REPLY 1

Sahana
6,467 Views

Hi,

 

Please have your accounts manager check for Nonreturnable Disk or  active Non-Return Policy in your contract.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.
Public