Active IQ and AutoSupport Discussions

Fas2020 not booting,stuck at BMC login

SUJIT1215

Hi Guys, we have old Fas2020 in our lab.The login password was lost so i tried to go in the special boot menu to reset the password. I am connecting through a serial cable. I tried doing a power on/off several times of the netapp but it is stuck at the BMC login prompt screen. I tried running the below commands in the BMC login and below is the output. Please help..

re-init time           [bmc.reset.power:notice]: Hard reset by external power-cycle.

BMC Release 1.1

Press ^G to enter BMC command shell

pre-init time           [bmc.asup.queue:err]: Too many outstanding, undelivered AutoSupport messages - throttling.  *******THIS IS WHERE IT IS STUCK********

=== OEMCLP v1.0.0 BMC v1.1 ===

bmc shell -> system show

power          :on

fault          :pcm

reset          :off

name           :nasimslab1

product        :FAS2020

serial-number  :30000351

firmware       :primary

mellanox       :normal

nvmem          :enabled

bmc shell -> system power status

power          :on

17 REPLIES 17

aborzenkov

What happens if you press ^D to leave BMC shell?

SUJIT1215

It exits from the BMC Shell but does not proceed further.

bmc shell ->

Press ^G to enter BMC command shell

-

aborzenkov

If you press return at this point?

SUJIT1215

Nothing happens if i press return or Ctrl C

baijulal

issue bmc> system console

and observe what promt is displayed,  system booted or on loader/cfe prompt?

SUJIT1215

bmc shell -> system console

Press ^G to enter BMC command shell

-

Nothing happens after press return/enter or Ctrl C

baijulal

Can you try to ping the main IP,

Try ssh/telnet are you getting a login prompt?

SUJIT1215

The ping to the main IP is failing. (Request timed out)

I am not able to ssh/telnet.

baijulal

If this is a not a HA pair

be in bmc>system console menu

Power recycle the controller and wait for the boot messages to appear on the console

SUJIT1215

=== OEMCLP v1.0.0 BMC v1.1 ===
bmc shell -> system console menu

system console                Return to system console
bmc shell ->

pre-init time           [bmc.reset.power:notice]: Hard reset by external power-cycle.
BMC Release 1.1
Press ^G to enter BMC command shell
pre-init time           [bmc.power.on.auto:notice]: Power off on reset detected; powering on...
pre-init time           [bmc.asup.send:notice]: Sending ASUP: CRITICAL: REBOOT (power loss).
pre-init time           [bmc.asup.crit:crit]: Press hotkey ^G to troubleshoot this problem.
pre-init time           [bmc.asup.smtp:err]: SMTP Client Error: Code 10, SMTP server IPv4 address is not configured

.

baijulal

I believe you will see the boot process now and option to enter special boot menu.

SUJIT1215

No , its back to the BMC login prompt

SUJIT1215

I am going to give it some time to load/boot. Will let you know on Monday. Thanks and have a nice weekend.

baijulal

Not sure what is happening, suggest to open a a tech case with NetApp.

SUJIT1215

Thanks a ton Baiju !!!!.  The link you sent solved the issue. I was able to boot up the fas2020.

Appreciate your help !!!

ajebertowski

If I can't get access to the KB site, but I'm experiencing exactly the same problem on another system, what were the steps?

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