Active IQ and AutoSupport Discussions

Has anyone had this issue ASUP's showing up in Dr. Akula and NGS Search but not MyAutosupport


i get the nofifications as i am in the noteto section, but they will not show up at all from MyAusosupport.  The WEEKLY_LOG has been manully issued from the controllers on two occasions but they are still not visible. 



Thanks for the system ID's for looking up.

This doesn't appear to be related to My AutoSupport - there appear to be problems with the systems being able to send typical content-rich AutoSupports via the customer's SMTP servers. This is somewhat supported by the fact that the simple "noteto" e-mails are getting through without problems.  It's likely to be an incompatibility with the customer's anti-spam/anti-malware/anti-virus scanning functionality in place for e-mail.

I'd open a support case for further technical assistance.


NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner