Active IQ and AutoSupport Discussions

Has anyone had this issue ASUP's showing up in Dr. Akula and NGS Search but not MyAutosupport

mpizzute
1,860 Views

i get the nofifications as i am in the noteto section, but they will not show up at all from MyAusosupport.  The WEEKLY_LOG has been manully issued from the controllers on two occasions but they are still not visible. 

1 REPLY 1

andris
1,860 Views

Thanks for the system ID's for looking up.

This doesn't appear to be related to My AutoSupport - there appear to be problems with the systems being able to send typical content-rich AutoSupports via the customer's SMTP servers. This is somewhat supported by the fact that the simple "noteto" e-mails are getting through without problems.  It's likely to be an incompatibility with the customer's anti-spam/anti-malware/anti-virus scanning functionality in place for e-mail.

I'd open a support case for further technical assistance.

-Andris

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