The transition to NetApp MS Azure AD B2C is complete. If you missed the pre-registration, you will be invited to reigister at next log in.
Please note that access to your NetApp data may take up to 1 hour.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

Active IQ and AutoSupport Discussions

My AutoSupport Link Issue

ploufg

Hi

Since the changes made this weekend on the Now support site I cannot get access to MY AutoSupport. I just want to know if  some of you are having the same problem.

I am using Internet Explorer IE 8.0

thanks

1 ACCEPTED SOLUTION

KENBUNCE0

Hi

I am experiencing the exact same issue. NetApp Support please address this ASAP!!!

Pleaaaaassssee !!

thanks

View solution in original post

6 REPLIES 6

speciale

Autosupport is almost unusable today, sometimes getting in sometime not and visualization section gets errors

and hangs.

Is Support on this?

Daniel Speciale

martym

There was a P1 issue identified and resolved related to the performance of the new portlet introduced on the support site. If you see the issue again, please submit a high priority ticket.

KENBUNCE0

I can access the My AutoSupport page now but am not able to export anything from My AutoSupport including a Visualization of my disks online. All access which is extremely slow times out while, this is the first time I have ever seen this error.

This occurs on any method of export.

andris

Ken, et al.

Please report any additional issues via the Feedback link on the Support Site.

http://support.netapp.com/eservice/assistant

Thank you very much for your feedback.

-Andris

danbrown1

Seeing the same issue here. Submitted a ticket. Hoping it gets fixed soon.

KENBUNCE0

Hi

I am experiencing the exact same issue. NetApp Support please address this ASAP!!!

Pleaaaaassssee !!

thanks

View solution in original post

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public