I have customers that would like to be notified of an event happening, but have no desire for the notification to be sent anywhwere outside of their organization. From the way I see AutoSupport working, when an event happens, an email is generated and sent to a minimum of two recepients - Netapp support and an internal customer/partner address. My desire is to disable the transmission or attempted transmission to NetApp, yet retain the mailing internally. Our documentation in the system administration guide doesn't cover how to do this. Assistance appreciated.
This option should ONLY be used if there is no way the customer can send the AutoSupport outside of their environment. By not sending the AutoSupport to NetApp, the customer is not able to take advantage of our reactive capabilities like case creation and auto parts replacement, nor our proactive capabilities such as health checks and risk notifications.
This should be a last option for secure environments.
Please contact me offline if this is not the case and there are other reasons.
Marty - I whole heartedly agree. It should only be used if there is no way the customer can send the AutoSupport outside their environment.
My customers work is that type of environment. We are trying to encourage them to enable what they can without endangering the work they do, and help deliver the maximum benefit from our products. Throughout my account and in USPS in general we are working to drive the adoption of ASUP higher. It's not easy going under the conditions some of our accounts have, so this is the next best alternative to not using it at all.