Active IQ and AutoSupport Discussions

My AutoSupport Partner Access

ploufg
2,156 Views

Hi

I have 12 FAS in our environment. I gived access to My Autosupport to our Partner, but for some reason he only see 9 of the 12.

Any Idea why ?

Thank you

1 ACCEPTED SOLUTION

andris
2,156 Views

It is most likely a product registration issue with the 3 missing systems - the partner info is not matching these systems, probably.

I would click on the "Feedback" link on the support site, pick "data issues", explain the problem, provide all of your details and partner details.

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2 REPLIES 2

andris
2,157 Views

It is most likely a product registration issue with the 3 missing systems - the partner info is not matching these systems, probably.

I would click on the "Feedback" link on the support site, pick "data issues", explain the problem, provide all of your details and partner details.

ploufg
2,156 Views

This is the way how the problem have been fixed

I ask them to get access to their autosupport web site.i found out that the FAS filer wasn't registered.

easy as 1.2.3.!!!!!!!!

;.)

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