Active IQ and AutoSupport Discussions

Highlighted

My AutoSupport Partner Access

Hi

I have 12 FAS in our environment. I gived access to My Autosupport to our Partner, but for some reason he only see 9 of the 12.

Any Idea why ?

Thank you

2 REPLIES 2
Highlighted

Re: My AutoSupport Partner Access

It is most likely a product registration issue with the 3 missing systems - the partner info is not matching these systems, probably.

I would click on the "Feedback" link on the support site, pick "data issues", explain the problem, provide all of your details and partner details.

View solution in original post

Highlighted

Re: My AutoSupport Partner Access

This is the way how the problem have been fixed

I ask them to get access to their autosupport web site.i found out that the FAS filer wasn't registered.

easy as 1.2.3.!!!!!!!!

;.)

Check out the KB!
NetApp Insights To Action
All Community Forums