Effective December 3, NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources.
For accounts that did not pre-register (prior to Dec 3), access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

Active IQ and AutoSupport Discussions

My AutoSupport Partner Access

ploufg

Hi

I have 12 FAS in our environment. I gived access to My Autosupport to our Partner, but for some reason he only see 9 of the 12.

Any Idea why ?

Thank you

1 ACCEPTED SOLUTION

andris

It is most likely a product registration issue with the 3 missing systems - the partner info is not matching these systems, probably.

I would click on the "Feedback" link on the support site, pick "data issues", explain the problem, provide all of your details and partner details.

View solution in original post

2 REPLIES 2

ploufg

This is the way how the problem have been fixed

I ask them to get access to their autosupport web site.i found out that the FAS filer wasn't registered.

easy as 1.2.3.!!!!!!!!

;.)

andris

It is most likely a product registration issue with the 3 missing systems - the partner info is not matching these systems, probably.

I would click on the "Feedback" link on the support site, pick "data issues", explain the problem, provide all of your details and partner details.

View solution in original post

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