MyAutoSupport and Supportability profile missing info after MB replacement

LSIP200669301 · ‎2015-05-21

Dear MyAutoSupport team,

I like to know how long it might take until I can see updated information on the MyAutoSupport site with respect to cluster Information after a Mainboard replacement has taken place (and therefore the SN# has changed). For ex. the cluster name hec03fc004 still not showing the partner node beloning to this cluster. In SAP CRM the SN# has already been changed (new SN 941440000152) and ASUPs are already received. Nevertheless the SAP CRM showing "Autosupport Status NOT RECEIVING " and MyAutoSupport does ot show the partner!

Anything I missed to check? When will MyASUP and SP tool be able to use the new data?

Thanks in advance

Werner

ekashpureff · ‎2015-08-05

Werner -

The system should show up by at least Tuesday following the Sunday upload of a full ASUP message.

If this issue hasn't resolved already for the client please open and escalate a support ticket on it.

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, IT Learning Solutions http://sg.itls.asia/netapp
(P.S. I appreciate 'kudos' on any helpful posts.)