Active IQ and AutoSupport Discussions

MyAutoSupport and Supportability profile missing info after MB replacement


Dear MyAutoSupport team,


I like to know how long it might take until I can see updated information on the MyAutoSupport site with respect to cluster Information after a Mainboard replacement has taken place (and therefore the SN# has changed).  For ex. the cluster name hec03fc004 still not showing the partner node beloning to this cluster. In SAP CRM the SN# has already been changed (new SN 941440000152) and ASUPs are already received. Nevertheless the SAP CRM showing "Autosupport Status NOT RECEIVING " and MyAutoSupport does ot show the partner!


Anything I missed to check?   When will MyASUP and SP tool be able to use the new data?


Thanks in advance







Werner -


The system should show up by at least Tuesday following the Sunday upload of a full ASUP message.


If this issue hasn't resolved already for the client please open and escalate a support ticket on it.

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant
Senior NetApp Instructor, IT Learning Solutions
(P.S. I appreciate 'kudos' on any helpful posts.)

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