Netapp Active IQ Performance Windows issue

[MohammadAta]

hi all , 

currenlty i have isssue with Netapp IQ Performance tap is is showing the below error : 

""Performance details are not available for this system. Click here to know more about the potential reasons for data not being available.""

any idea what could be the reason ? 

[RossC]

Hi @MohammadAta 

Are you referring to ActiveIQ Digital Advisor (activeiq.netapp.com) or ActiveIQ Unified Manager?

If you're referring to ActiveIQ Digital Advisor, this is generally because our platform is not recieving the performance information from the AutoSupport (ASUPs) data being sent back to us.

A good place to start is here - https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/Active_IQ_Digital_Advisor/Active_IQ_Digital_Advisor_error%3A_%22Perfor...