Active IQ and AutoSupport Discussions

Useful alert "Not Receiving AutoSupport from your systems" not being received lately

LuizS

Hi Team,

I don't know why, but since 2020 I notice that we didn't receive-mail alerts from ActiveIQ portal regarding "systems that not sending Autosupports for long time", but there are indeed some systems with not-working Autosupports and I only found that when examining ActiveIQ "manually".

Anyone noticed the same? 

Thanks. 

 

1 REPLY 1

amccullo

Hello,

 

The following KB supplies steps for confirming AutoSupport status form the ONTAP CLI:

 

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/Autosupports_being_sent_by_cluster_to_NetApp_but_not_appearing_in_Acti...

 

Please go through the steps in the Solution section on each affected cluster.

 

Also, please provide the platform and OS version for all affected systems.

 

Regards,

 

TSE Aaron McCullough

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