Active IQ and AutoSupport Discussions

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Unable to install VMTools on Active IQ 9.6P1 Appliance (New Install / OVA)

Hello,

 

I'm currently running vSphere/vCenter 6.5.0 Update 3

I'm trying to install the Active IQ 9.6P1 Appliance OVA (New Install - Not Upgrade) for some reason when I try to install VMTools i'm getting the following error:

 

The required VMware Tools ISO image does not exist or is inaccessible

I'm able to upgrade and install tools in new windows based servers so not sure why this is having an issue. Has anyone ran across this?

1 REPLY 1
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Re: Unable to install VMTools on Active IQ 9.6P1 Appliance (New Install / OVA)

Hi,

 

Have you tried manual install of vmtools:
When using the vSphere Web Client with ESXi 6.5 you need to manually mount the VMware Tools ISO image. From the VM you need to select Edit Settings > Virtual Hardware > CD/DVD drive x > Datastore ISO file and then click Browse to select the file linux.iso as the mount image.


Thanks!

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