Active IQ and AutoSupport Discussions

Upgrade Advisor Status is failed

VINCENTDM
9,038 Views

Hi

When I run the Upgrade Advisor the status reports failed.

Tried in IE and Firefox same results.

Thanks

17 REPLIES 17

RAVI_PALADUGU
8,997 Views

What version of firefox u have? What is the java version u r running?

VINCENTDM
8,997 Views

Hi Ravi

Firefox is 20.0.1

Java is 6.0.370.6

RAVI_PALADUGU
8,998 Views

Can you please try upgrading Java tot he latest version?

VINCENTDM
8,998 Views

Will do.

VINCENTDM
8,998 Views

Hi Ravi

No the Java update didn't fix it. 

pedro_rocha
8,997 Views

Hi,

I have a case opened about it. They told me there is a problem and NetApp

is working on it.

Regards,

Pedro.

On Thu, Apr 25, 2013 at 11:52 AM, Ravi Paladugu <

RAVI_PALADUGU
8,997 Views

Hi Pedro,

I just tested it and its working for me.

Thanks

Ravi

VINCENTDM
8,997 Views

Pedro

Thanks for the info.

I did get 1 to run but after that it was back to Failure status. Have you had this ticket open for awhile or is it new?

VINCENTDM
8,997 Views

Pedro

Sorted out my issue.

When I ran it I selected the 8.2 upgrade in the upgrade to field. Turns out my FSA2040 wont upgrade to 8.2 Ran it useing 8.1.2 and it worked.

Not sure if you tried that yet.

pedro_rocha
8,756 Views

I was trying to generate it for a 6280... I gues it was another issue. Thanks, Pedro

sudiph
8,756 Views

for the 6280

What is the current Data ONTAP?

What version of Data ONTAP are you trying to upgrade to?

pedro_rocha
8,756 Views

We are running 8.1.2P2 and going to 8.1.2P3. I am able to generate UA for several other systems, but this one. Case still opened...

treyb
8,756 Views

I'm running into the same problem. I'm trying to upgrade v6210 from 8.0.2 P4 to 8.1.2 P2. Is there a way to see why it failed?

Trey

sudiph
8,756 Views

Currently, the best way to find out is to log a ticket.

Trey - I presume you are with NetApp. you can log a ticket in Service Now - https://netapp.service-now.com/navpage.do. Partners can use Service Now too.

If you have already logged a ticket/incident or a case, you can email me the details and I will be happy to help expedite root cause analysis/resolution.

PS - we are going to add an enhancement in the near future where users will be emailed the reason for failure (if there is one).

Thanks,

Sudip

pedro_rocha
8,756 Views

Hi,

NetApp just answered me and told me the issue is known but not yet solved. Directed me to check with out PAM.

Regards,

Pedro

treyb
7,691 Views

Thanks for the update Pedro.  What is "without PAM"?

Thanks

Trey

pedro_rocha
7,691 Views

Trey,

My mistake, it should be "with our PAM" (partner account manager or someone like one).

Regards,

Pedro.

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