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Active IQ and AutoSupport Discussions

Upgrade Advisor Status is failed

VINCENTDM

Hi

When I run the Upgrade Advisor the status reports failed.

Tried in IE and Firefox same results.

Thanks

17 REPLIES 17

RAVI_PALADUGU

What version of firefox u have? What is the java version u r running?

pedro_rocha

Hi,

I have a case opened about it. They told me there is a problem and NetApp

is working on it.

Regards,

Pedro.

On Thu, Apr 25, 2013 at 11:52 AM, Ravi Paladugu <

VINCENTDM

Pedro

Sorted out my issue.

When I ran it I selected the 8.2 upgrade in the upgrade to field. Turns out my FSA2040 wont upgrade to 8.2 Ran it useing 8.1.2 and it worked.

Not sure if you tried that yet.

pedro_rocha

I was trying to generate it for a 6280... I gues it was another issue. Thanks, Pedro

sudiph

for the 6280

What is the current Data ONTAP?

What version of Data ONTAP are you trying to upgrade to?

pedro_rocha

We are running 8.1.2P2 and going to 8.1.2P3. I am able to generate UA for several other systems, but this one. Case still opened...

treyb

I'm running into the same problem. I'm trying to upgrade v6210 from 8.0.2 P4 to 8.1.2 P2. Is there a way to see why it failed?

Trey

pedro_rocha

Hi,

NetApp just answered me and told me the issue is known but not yet solved. Directed me to check with out PAM.

Regards,

Pedro

treyb

Thanks for the update Pedro.  What is "without PAM"?

Thanks

Trey

pedro_rocha

Trey,

My mistake, it should be "with our PAM" (partner account manager or someone like one).

Regards,

Pedro.

sudiph

Currently, the best way to find out is to log a ticket.

Trey - I presume you are with NetApp. you can log a ticket in Service Now - https://netapp.service-now.com/navpage.do. Partners can use Service Now too.

If you have already logged a ticket/incident or a case, you can email me the details and I will be happy to help expedite root cause analysis/resolution.

PS - we are going to add an enhancement in the near future where users will be emailed the reason for failure (if there is one).

Thanks,

Sudip

VINCENTDM

Pedro

Thanks for the info.

I did get 1 to run but after that it was back to Failure status. Have you had this ticket open for awhile or is it new?

RAVI_PALADUGU

Hi Pedro,

I just tested it and its working for me.

Thanks

Ravi

VINCENTDM

Hi Ravi

Firefox is 20.0.1

Java is 6.0.370.6

RAVI_PALADUGU

Can you please try upgrading Java tot he latest version?

VINCENTDM

Hi Ravi

No the Java update didn't fix it. 

VINCENTDM

Will do.

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