Active IQ and AutoSupport Discussions

What is an ASUP?

aiyappa

Please give me a proper understanding of an ASUP and how it works?

Thank you

3 REPLIES 3

andris

For customers and partners, the NetApp Support site has a great resource page on AutoSupport.

http://now.netapp.com/NOW/knowledge/docs/olio/autosupport/

-Andris

ern
NetApp

In a nut shell, an AutoSupport is a collection of data from Data ONTAP when certain events happen, when a customer triggers it or at the end of the week that is sent back to NetApp and is used to help us proactively support the customer.


There is a good write up on the benefits found in the document: http://media.netapp.com/documents/wp-7027.pdf

There is a wonderful customer perspective blog entry that was done years ago called "NetApp AutoSupport Rocks" describing the merits. The archive of this can be found in: http://www.vmunix.com/mark/blog/archives/2006/01/23/netapp-autosupport-rocks/

mohamme1

Hi Aiyappa,

Kindly go through the below wikid link which gives you information on AutoSupport & How AutoSupport works.

http://wikid.netapp.com/w/AutoSupport/How_AutoSupport_works

Thanks,

Mohammed

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public