configuring netapp autosupport

[ANTONIO_SIMULA]

Dear, I have a problem in the configuration of AutoSupport on system Fas2520 single controller 8.2.3 7-mode.

autosupport.support.transport http

We test the send mail and I go back a email from asupprod@netapp.com

But when i go on my support\my product i see the status of autoSupport is offline .

How to resolve this ?

thanks

Antonio

[amans]

Hi Antonio

May I have the Serial Number?

Regards,

Aman

[ANTONIO_SIMULA]

Hi Amans, this is the s/n  211510000273 

thanks

Antonio

[amans · Accepted solution]

Thanks Antonio!

I see from 13th of April, it has started to post logs.The Autosupport Status will change to “Receiving” only after the Weekly log is generated and this will happen on Sunday.

You may also generate manual Weekly Log for the Autosupport Status to get changed to ‘Receiving’ with the following command:

options  autosupport.doit  WEEKLY_LOG

Regards

Aman

[ANTONIO_SIMULA]

thanks for your support

Regards

Antonio