Active IQ and AutoSupport Discussions

exchange 365 Autosupport mails stopped

I have a customer who has moved the exchange environment to the cloud. Since then we have stopped receiving the Autosupport emails.

They Are running 8.2.5 7 mode;

They are using http as the transport protocol;

Autosupport is enabled and when i log into the ActiveIQ portal i can see there autosupport management & performance emails in there.

This is the current Autosupport please note i have removed email addresses and ### out IP addresses but they are there.

If I have no access to the exchange environment what do i need to do to make sure that the config is correct on the customer end.

 

autosupport.content          complete   (value might be overwritten in takeover)
autosupport.doit             MANAGEMENT_LOG 
autosupport.enable           on         (value might be overwritten in takeover)
autosupport.from             administrator@##########.co.uk (value might be overwritten in takeover)
autosupport.local_collection on         (value might be overwritten in takeover)
autosupport.mailhost         xxx.xxx.x.xxx (value might be overwritten in takeover)
autosupport.max_http_size    10485760   (value might be overwritten in takeover)
autosupport.max_smtp_size    5242880    (value might be overwritten in takeover)
autosupport.minimal.subject.id systemid   (value might be overwritten in takeover)
autosupport.nht_data.enable  on         (value might be overwritten in takeover)
autosupport.noteto                      (value might be overwritten in takeover)
autosupport.ondemand.polling_interval 60         (value might be overwritten in takeover)
autosupport.ondemand.remotediag.state on         (value might be overwritten in takeover)
autosupport.ondemand.server_url https://support.netapp.com/aods/asupmessage (value might be overwritten in takeover)
autosupport.ondemand.state   on         (value might be overwritten in takeover)
autosupport.partner.to                  (value might be overwritten in takeover)
autosupport.payload_format   7z         (value might be overwritten in takeover)
autosupport.performance_data.doit DONT       
autosupport.performance_data.enable on         (value might be overwritten in takeover)
autosupport.periodic.tx_window 1h         (value might be overwritten in takeover)
autosupport.retry.count      15         (value might be overwritten in takeover)
autosupport.retry.interval   4m         (value might be overwritten in takeover)
autosupport.support.enable   on         (value might be overwritten in takeover)
autosupport.support.proxy               (value might be overwritten in takeover)
autosupport.support.put_url  support.netapp.com/put/AsupPut (value might be overwritten in takeover)
autosupport.support.reminder on         (value might be overwritten in takeover)
autosupport.support.to       autosupport@netapp.com (value might be overwritten in takeover)
autosupport.support.transport http       (value might be overwritten in takeover)
autosupport.support.url      support.netapp.com/asupprod/post/1.0/postAsup (value might be overwritten in takeover)
autosupport.throttle         on         (value might be overwritten in takeover)
autosupport.to               owen.osborne@#########.co.uk,autosupport@####.com,servicedesk@###########.co.uk (value might be overwritten in takeover)
autosupport.validate_digital_certificate on         (value might be overwritten in takeover)

  

 

 

1 REPLY 1

Re: exchange 365 Autosupport mails stopped

Does "autosupport.mailhost" still reference the old internal Exchange server? You will likely need to review this below KB from Microsoft on the various options that are available for sending email from on-premises devices with O365 and choose the one that is most suitable for the customer environment:

 

https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3

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