snapshots grayed out

[robc]

i have a customer who is doing snapshots but when he tried to mount them to test the snapshot is grayed out. They have several NetApp FAS systems running various versions of ONTAP 9.1, 9.3, 9.4 and 8.3.2.

I have trie to run vol options <vol name> nosnapdir off but it doesnt seem to recognise the command.

Any help would be great 

[SYNTAXERROR]

What do you mean by mount and greyed out? Do you mean SnapDrive?

[robc]

no the customers snapshots that when you drill down its greyed out and you cant do anything with them mount then or browse them

[gaurav_verma]

Did you check the permission to mount on that volume?