Cloud ONTAP on AWS - cannot mount (connection refused/RPC: program not registered)

[orly]

I've set up two Cloud ONTAP instances for demo purposes from the AWS Marketplace.  Using SnapMirror to replicate data.

However I cannot mount the NFS volume at all.  It is set to full access and allow from the entire /16 in the VPC.

I am using an Amazon Linux client.  "showmount -e" gives the RPC: program not registered error.  e.g.

mount -v -t nfs -o vers=3,nfsvers=3 ip-172-31-29-89.ap-southeast-1.compute.internal:/Share /mnt

mount.nfs: timeout set for Wed Mar 30 17:49:48 2016

mount.nfs: trying text-based options 'vers=3,nfsvers=3,addr=172.31.29.89'

mount.nfs: prog 100003, trying vers=3, prot=6

mount.nfs: portmap query retrying: RPC: Program not registered

mount.nfs: prog 100003, trying vers=3, prot=17

mount.nfs: portmap query failed: RPC: Program not registered

mount.nfs: requested NFS version or transport protocol is not supported

and...

showmount -e 172.31.29.89

clnt_create: RPC: Program not registered

however the NFS share seems to be OK..

TEST::vserver export-policy rule> show

             Policy          Rule    Access   Client                RO

Vserver      Name            Index   Protocol Match                 Rule

------------ --------------- ------  -------- --------------------- ---------

svm_TEST     export-svm_TEST 1       any      172.31.16.0/20        any

svm_TEST     export-svm_TEST 2       any      172.31.0.0/16         any

svm_TEST     export-svm_TEST 3       any      172.31.25.22          any

svm_TEST     export-svm_TEST-Share

                             1       any      172.31.0.0/16         any

4 entries were displayed.

[hill]

Hi Orly,

One thing to note is that NFS is not installed by default on an AWS Linux instance.  You'll have to install and configure NFS first.

This is an old link on steps to do that, but there might be newer ones:  http://www.migrate2cloud.com/blog/how-to-setup-nfs-server-on-aws-ec2/

Hope this helps,

Kevin

[orly]

The link is for setting up an NFS server, which isn't the case here.

AFAIR only rpcbind (portmap in older Linuxen) is needed on the client, and that's present, along with nfs-utils.  But I do have the NFS server present..

[root@ip-172-31-25-22 ~]# rpcinfo -p

   program vers proto   port  service

    100000    4   tcp    111  portmapper

    100000    3   tcp    111  portmapper

    100000    2   tcp    111  portmapper

    100000    4   udp    111  portmapper

    100000    3   udp    111  portmapper

    100000    2   udp    111  portmapper

    100011    1   udp    875  rquotad

    100011    2   udp    875  rquotad

    100011    1   tcp    875  rquotad

    100011    2   tcp    875  rquotad

    100005    1   udp  35952  mountd

    100005    1   tcp  39751  mountd

    100005    2   udp  36822  mountd

    100005    2   tcp  40930  mountd

    100005    3   udp  47605  mountd

    100005    3   tcp  58664  mountd

    100003    3   tcp   2049  nfs

    100003    4   tcp   2049  nfs

    100227    3   tcp   2049  nfs_acl

    100003    3   udp   2049  nfs

    100003    4   udp   2049  nfs

    100227    3   udp   2049  nfs_acl

    100021    1   udp  36380  nlockmgr

    100021    3   udp  36380  nlockmgr

    100021    4   udp  36380  nlockmgr

    100021    1   tcp  33389  nlockmgr

    100021    3   tcp  33389  nlockmgr

    100021    4   tcp  33389  nlockmgr

    100024    1   udp  58074  status

    100024    1   tcp  33888  status

[hill]

Orly,

Two of your initial messages you posted are these:

1. mount.nfs: portmap query failed: RPC: Program not registered
2. mount.nfs: requested NFS version or transport protocol is not supported

That's not a cloud ONTAP thing, that's an AWS Linx thing.

My apologies for the wrong link, however, the issue is on the AWS Linux side of things.  Also searching for the exact results is a little challenging since many of them now point to AWS EFS, which is different.

Best,

Kevin

[hill]

It also may be that you just need to enable the service.  I haven't touched AWS Linux in awhile.

-Kevin

[orly]

The trouble is, it works fine on localhost:

(from the Amazon Linux VM)

[root@ip-172-31-25-22 ~]# showmount -e 172.31.29.89

clnt_create: RPC: Program not registered

[root@ip-172-31-25-22 ~]# showmount -e localhost

Export list for localhost:

To rule out the Amazon Linux issue, I spun up a RHEL instance, and tried to enumerate the (nonexistent) shares on the Amazon Linux instance (.25.22 is the Amazon Linux, .29.89 is the ONTAP)

I modified the security groups on the ONTAP to allow all TCP and UDP traffic from 172.31.0.0/16 which is my VPC address range.   Still doesn't work.  So it has got to be something on the ONTAP.  I know exactly zero about NetApp so I'm assuming Cloud Manager "did the right thing" when setting things up but that does not seem to be the case.

(from the RHEL VM)

[root@ip-172-31-27-134 ~]# showmount -e 172.31.25.22

Export list for 172.31.25.22:

[root@ip-172-31-27-134 ~]# showmount -e 172.31.29.89

clnt_create: RPC: Program not registered

[hill · Accepted solution]

Hi Orly,

Please contact me at hill@netapp.com so we can get on a quick WebEx session.

Best,

Kevin

[orly]

Thanks very much to Kevin for the help.

I was attempting to connect to the control plane (cluster management) IP.   

[hill]

Hi Orly,

Yep, no worries.

To be clear for anyone else reading, Orly was trying to perform the NFS mount via the Cluster Managment LIF on his Cloud ONTAP system.  Unfortunately this is not possible, and instead it's necessary to use the Data Managment LIF that support NFS.

One way to find out the IP addresses for your LIFs for your Cloud ONTAP systems is via cloud Manager.  To do so:

• Log into Cloud Manager (obviously)
• access the resources for your Cloud ONTAP system by double-clicking on your Cloud ONTAP system
• Click on the menu icon (3 horizontal bars) to access the menu options
• Click on Information... there you will see a list of IP addresss for your system

Example screenshot from one of my systems:

From this example, I would use the 172.23.11.237 IP address for mounting my NFS export versues using the 172.23.11.50 IP address.

Best,

Kevin

[Markus_Huebschle]

Hi,

we have a NetApp 2554  Firmware Version: 2.4.1  

and had the same Problem with the NFS mounts.

We have an cluster Management Interface Network adapter. This IP-Adress switch on a desaster from Node1 to Node2. 

What's about the Data Managment LIF when one node is not available ????

The Data Managment LIF is set to an dedicated port device.

Kind regards

Markus

[yaronh]

Hi Markus,

Sounds like the wrong forum even though it might be the same issue.

This is a forum for ONTAP Cloud, and doesn't sounds like this is the case.

If it is - Can you share more on your ONTAP Cloud configuration (Cloud provider, instance/vm and more).

Thanks,

Yaron Haimsohn

Cloud Solution Architect.

[Anandyita]

Hi I have been trying to mount the nfs share to my unix client but it is giving error message as 

mount.nfs: requested NFS version or transport protocol is not supported

---

@hill wrote:

Hi Orly,

Yep, no worries.

To be clear for anyone else reading, Orly was trying to perform the NFS mount via the Cluster Managment LIF on his Cloud ONTAP system.  Unfortunately this is not possible, and instead it's necessary to use the Data Managment LIF that support NFS.

One way to find out the IP addresses for your LIFs for your Cloud ONTAP systems is via cloud Manager.  To do so:

• Log into Cloud Manager (obviously)
• access the resources for your Cloud ONTAP system by double-clicking on your Cloud ONTAP system
• Click on the menu icon (3 horizontal bars) to access the menu options
• Click on Information... there you will see a list of IP addresss for your system

Example screenshot from one of my systems:

From this example, I would use the 172.23.11.237 IP address for mounting my NFS export versues using the 172.23.11.50 IP address.

Best,

Kevin

---

[yaronh]

Are you using NFSv4? If so - You may need to enable that first.

Yaron

[Anandyita]

no it is a NFS v3 version

---

@yaronh wrote:

Are you using NFSv4? If so - You may need to enable that first.

Yaron

---

[davidlowie]

I had the same problem running ontap cloud 9.1 trying to mount an nfs share from a linux vm with nfsv3 but It turns out i was accidentally trying to mount from the management lif, not the data lif.

Now I'm getting access denied on the same volume...which doesn't make sense either...

[Anandyita]

I was facing the same issue when I have assigned non- default export policies, once i changed to to defalut it was working fine 

try your luck there 

[Anandyita]

This worked for me too