Digital Support

NetApp Support Site - Oct. 1, 2020 Site Release

The weekly release included the following features and enhancements. You may need to log on to see features:

 

Elio - various features

  • Feature description: Elio is the Artificial Intelligence chat bot on the support site. Content is curated by technical experts to help better support you to troubleshoot issue or find content to support your issues.
  • Release includes: Enabling problem description for Ask a technical question selection made mandatory, automatic Knowledge Base login when articles served in Elio, fix for countdown timer, and show all Elio options in logged out assisted support pane.

Software Licenses (login required)

  • Feature description: The software license area of the support site allows users to lookup and view software licenses. 
  • Release includes: Migration of software licenses to new support site platform.

 

Contact us for any support site feedback

 

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