Is there an E-series product support Matrix?

[fujitsusiemens01]

Hi folks,

Is there anywhere an E-series product support Matrix to be found?

Anything showing which HBA are supported with which host systems?

In this case need info which SAS HBA's are supported to connect an E-2724 to a HP DL380 G7?

If there isn't a Matrix, is there anyone with personal experience connecting HP DL's to E-series over SAS?

Could I use a HP 614988-B21 (HP modular Smart Array SC08e 2-port Ext PCIe x8 SAS HBA)?

Although a Hp solution does have the preference, anyone got experience with a LSI HBA solution to connect HP DL to E-series?

All help is appreciated.

Regards,

Mark 

[fujitsusiemens01]

Reading on the web from what I can find, many users are experiencing problems when connecting E-Series over HP SAS HBA's!  

i.e,

"we have got a HP H241 HBA in a DL360 Gen9 connected through HD SAS to a Netapp E-2700.

On the Netapp E-2700 we created several volumes and the H241 only sees the first one "LUN 0".

If we change another volume to LUN 0, the H241 sees only that one.

So whatever we try to do, the H241 always only sees LUN 0 and none of the other volumes."

What practical expierince does anyone here have to share concerning the use of HP/Adaptec/Intel HBA's to connect E-series?

Surely with 1-milj units sold there must be a few thousand connected to HP hosts (via SAS)? 

Users online suggest using the LSI 9207 or a 93xx card instead. Can those be sourced through NetApp CE/PE??

Regards

[IOP-Josh]

I can speak to the HP SAS 12Gb HBA’s. We are actively engaged in testing BUT when HP ported the “Smart Array” driver from 6Gb to the new 12Gb cards they left the “lock out” in the fw and driver. Only MSA Arrays are recognized. We do have a build of HBA FW that removes the lock that we are testing but it is not ready. Additionally there are driver changes required on some OS’es to remove yet another lock. The process has been relatively slow working through this with HP. 

[fujitsusiemens01]

Hi Josh,

So basically we can only support LSI 92xx or 93xx cards between HP servers and E-series SAS if we want to go for max SAS speed??

Or we need to find 6Gb SAS HBA’s?

I did find this controller:

HP Smart Array P212  (Supported in the G7 server model at the customer site)

Does this one have the same sw problems?

Thanks for your patience and help.

Best regards,

Mark

[IOP-Josh · Accepted solution]

Any HP card branded Smart Array is going to have the same or similar issues. We do support the HP221 and HP222. You can find those on the IMT matrix. 

[MHTP]

We will use a HP DL3x0 Generation 9 with SAS to a E-Series 2700.

At this time there is no certificated HP HBA to do this. HBA 221 is not certificated from HP and H241 not from NetApp.

Have anybody an idea? LSI HBA works but no onsite support from HP

Regards

Matthias

[IOP-Josh]

The 241 is broke with all arrays except the HP array. We are working with HP but it is slow going on their part. We are working every route/escalation point we know of.  The LSI 9300-8e card will work but SANboot is restricted with this combination. (HP Server + LSI9300-8e). 

[MHTP]

HP published the firmware version 3.0. Have everybody experience with this version ? Does it fix the problem ?

[Chadwickadam]

Has there been an update with this HBA issue?

[betterbits]

Its really sad.

We bought machines from one of the biggest server companys and one of the biggest storage companys but their products are not compatible.

You have no chance to build up a supported enviorement.

The Gen9 Server from HPE only supports the H241.

Netapp doesnt support the H241.

So you can only go with LSI but then your HPE Server will not be supported anymore from HPE therefore Netapp will maybe help you 😉

Going with the H241 is definitly dangerous, we just had a DL360 Gen9 running with the H241 where the datstore that is connected with the Netapp froze and HPEs Support answer of course was: "Your problem call Netapp" - case closed.

@netapp:

As a customer who spent quite a bit on your system I feel like I made a mistake not buying the storage from HPE.

In my opinion you should really try harder to support their H241 Card that is for HPE customers the only option.

Btw: Our first comment on this is from 2015 and there is still no solution 😞

A question to the community: What do you use for the Gen9? LSI? Without problems?

Best Regards

Betterbits

[kkemnitz]

Unfortunately, as stated on this thread before, the HP H241 has been coded by HP to not recognize any storage controllers except for their own. This is not just a NetApp support limitation. HP has not expressed any interest in modifying this design.

As @IOP-Josh has stated above, the H221/H222 adapters do not have this limitation, but of course are a downgrade from 12 Gb to 6 Gb.

[ashwin]

Is the HP HBA241  installed in DL180 Gen9 Server compatible with the NetApp EF5760 as it is not listed in the NetApp Interoperability Matrix Tool (IMT).

Also notice that the LSI SAS 9300-8e 12Gb/s SAS Host Bus Adapter is not compatible with HPE Gen9 server.

[kkemnitz]

The HP H241 is not currently compatible with NetApp E-Series EF5760, or any other E-Series system. HP places a specific firmware on the H241 HBA, which allows it to only see a single LUN (even in HBA mode) from E-Series storage, and only if that LUN is defined as LUN0. Attempts to work with HP to this point to correct this issue have been unsuccessful, and we have not been able to gain any traction with them yet. HP would need to make significant changes to their firmware to make this card work with any other vendor's storage, and to this point, have been unwilling to do so.

As an alternate solution, we do support the HP H222 and H221 HBAs, although we realize these are 6 Gb solutions and not 12 Gb like the H241 provides.

[ashwin]

Thank you for the confirmation.

Please let us know if any alternate solution as H222 has been retired and H221 is not compatible with DL180 Gen9.

[Konstantin]

Friends, is there a solution for the DL560Gen9 server and the system E2700?

[kkemnitz]

We don't limit support to specific servers on our IMT support matrix (http://support.netapp.com/matrix). We support any server, provided that HBA installed in the host is one we post support for. Is there a particular HBA you are wanting to know is supported, other than the HP H241? Status has not changed if inquiry is in regards to that HBA.

[ashwin]

HPE does not test or certify for 3^rd-party cards for HPE servers. As long as cards comply PCI-E standard, it’s ok to fit into HPE server.

We followed below options:

HPE ProLiant DL380 Gen9 with Broadcom SAS 9300-8e 12Gb/s HBA 

To connect to NetApp E-Series EF5760

Please find attached

[kkemnitz]

We have a number of solutions for the 9300-8e available on IMT. We just don't list specific server types, as we try to generalize that the adapter can be used for E-Series storage connectivity regardless of server model.

Attached is an export of the support matrix for solutions including that HBA.

[Konstantin]

Friends,
Bundle 9300-8e and HP 560Gen9 works. All LUNs are available to the server.

[ashwin]

You may refer to the Interoperability Matrix Tool

https://mysupport.netapp.com/matrix/#welcome

[S-Sahu]

HP servers are not able to see the LUNs

NetApp is E2724

Original Server IBM x3650 M4 with LSI2008 HBA SAS – direct attached with mini SAS

New Server HPE DL380 Gen10 with E208e-p HBA SAS – direct attached with mini SAS

VMWare 6.7 U3

VMWare cannot see the LUN

VMWare have checked the logs and state that they are not presented or visible on the physical host server.

SANtricity 11.40

E208 HBA firmware is at current version 3.53