Re: reset password santricity

cobion · ‎2016-06-30

Good day!

Set a new password for the administrator in santricity management, but the password does not match.

Question: how to reset or recover the password. ? Storage configuration is already configured and you do not want it cause the default settings!

Thank you!

NAYABSK · ‎2016-06-30

Hi Cobion,

Exit from all the sessions to Santricity, or SMCLI

Log in to the controller shell using rlogin or a serial connection (either controller works)

and follow the procedure as in this KB :- https://kb.netapp.com/support/index?page=content&id=1013311&actp=LIST

Thanks,

Nayab

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NAYABSK · ‎2016-07-01

Hi Cobion,

May i know if you are able to reset the password ?

Thanks,

Nayab

*** If my reply helped you to solve your issue, please help it to mark it as solution to help others with same issue***

akw_white · ‎2017-07-16

Hi all

Old topic I know but it seems that KB article 1013311 isn't available at the moment. Is this procedure documented anywhere else?

Thanks

Adam

NAYABRSK · ‎2017-07-16

Hi Adam,

The KB link has been updated. Please follow the link below.

https://kb.netapp.com/support/s/article/ka31A00000011zbQAA/services-partners-how-to-reset-clear-the-gui-password-on-e-series-arrays

Thanks,

Nayab

akw_white · ‎2017-07-16

Thanks Nayab. It's still not working for me... maybe it's a permissions issue?

NAYABRSK · ‎2017-07-16

Hi Adam,

Yes, i see it is showing only for service partners.

Thanks,

Nayab

akw_white · ‎2017-07-16

Thanks. I'll follow up with my SE.

Regards

Adam

akw_white · ‎2017-07-26

OK the trick is even with the described process a normal user doesn't have access to make the change. Contact NetApp Support for remote assistance to fix this issue!

Digambar · ‎2018-05-22

I am not able to view this document.

You do not have permission to access this document. What I can do?

vivan · ‎2018-05-30

Only service partners and internal netapp employees can access the reset pw kb for this issue. Raise a ticket with the technical support team so you can be assisted.