NetApp System Change Calendar

August 11th 2022 Planned 1 Hour Maintenance

Kenmac
NetApp
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Affected Services and/or Tools
Application Downtime / Impact 1 hour – 9:00 p.m. to 10:00 p.m. Pacific

  • SAP CRM system will be down.
  • Support Site users will not be able to create/update tech and non-tech cases, Parts RMA,
    Product Registration
  • ASUP case creation & Install Base updates will be delayed.
  • Net2 FSO lookup and update functionalities will not be available.
  • Messaging - No inbound mail processing from customers for the Case / Part Request / FSO
    updates will be available. The messages will be queued up in the mailboxes
    (support@netapp.com / FSO@netapp.com)
  • AODS/SOA Cloud serial number registration and validation will not be available during this
    period.
  • CPE Portal/NAFU - Dashboard will not be displayed and no core file uploads as the Case
    validations will not be available.
  • ActiveIQ Mobile Active IQ mobile app users will not be able to access or update case
    information.
  • SmartSolveTS Case related functionality won't work ( My Cases, Case Search, Case Details,
    View Related Cases)

Purpose/Customer Benefits of this maintenance:
Updates for SOA upgrade and Spares fulfilment project.

Workaround 
NetApp Support Site Search
• For KB content, customers and partners can go directly to kb.netapp.com
• For Product Documentation and other library content, please use NSS navigation to access
the content instead of search.

 

All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Connect with NetApp Support

Contact NetApp Technical Support for support escalation needs during this
downtime:
• US & Canada: +1 888 463 8277
• EMEA & Europe: +800 44 NETAPP
• Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your
representative for technical help during the downtime.
Updated: 31January2022
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