Support Site users will not be able to create/update tech and non-tech cases, Parts RMA, Product Registration
ASUP case creation & Install Base updates will be delayed.
Net2 FSO lookup and update functionalities will not be available.
Messaging - No inbound mail processing from customers for the Case / Part Request / FSO updates will be available. The messages will be queued up in the mailboxes (email@example.com / FSO@netapp.com)
AODS/SOA Cloud serial number registration and validation will not be available during this period.
CPE Portal/NAFU - Dashboard will not be displayed and no core file uploads as the Case validations will not be available.
ActiveIQ Mobile Active IQ mobile app users will not be able to access or update case information.
SmartSolveTS Case related functionality won't work ( My Cases, Case Search, Case Details, View Related Cases)
Purpose/Customer Benefits of this maintenance: Updates for SOA upgrade and Spares fulfilment project.
Workaround NetApp Support Site Search • For KB content, customers and partners can go directly to kb.netapp.com • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications There are no workarounds for the impacts listed during the specified windows. Connect with NetApp Support
Contact NetApp Technical Support for support escalation needs during this downtime: • US & Canada: +1 888 463 8277 • EMEA & Europe: +800 44 NETAPP • Asia & Pacific: +800 800 80 800
Find the Support You Need: Chat with Elio, our Virtual Support Assistant, access Product Documentation, popular links, important resources, and many more are available on the Support Quick Links page. Connect: The NetApp Community is a great place to share and connect with industry peers and NetApp Technical Experts. Join to learn more.
Hands-on-Lab: Learn more about NetApp technology and gain more value from our products by visiting Hands-on-Labs.