ONTAP Discussions

Changing the "autosupport.support.to" field

Hello,

We are changing our NetApp support to a 3rd party vendor.  I need to change the option "autosupport.support.to" field to a new email address and receiving the message that this field is "read-only"

I tried chaning it thru the priv advanced and get same message.

We are running 8.1.4P3 7-Mode.

Please let me know if/how I can change this options.

Thanks

Kathy

4 REPLIES 4

Re: Changing the "autosupport.support.to" field

autosupport.support.to is for netapp my autosupport. you need to change following options :

autosupport.to

autosupport.noteto

Re: Changing the "autosupport.support.to" field

For partner support there is also autosupport.partner.to.

Re: Changing the "autosupport.support.to" field

autosupport.to will send a detailed report to the vendor you're partnered with based on a trigger, either manual or an incident on your NetApp

and autosupport.noteto will do the same thing but an abbreviated version

Here's a link to NetApp's documentation:

https://library.netapp.com/ecmdocs/ECMP1155684/html/GUID-BBCB6CA0-88BF-4C94-9048-9643769F4BAB.html

Re: Changing the "autosupport.support.to" field

In recent Data ONTAP autosupport.to gets only selected notifications. To send all notifications to partner support you need to use autosupport.partner.to.

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